At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service in a vibrant retail environment.
- Company: Join a trendy store at Coal Drops Yard, surrounded by creativity and innovation.
- Benefits: Competitive pay, staff discounts, and opportunities for personal growth.
- Other info: Exciting career progression in a creative and supportive atmosphere.
- Why this job: Be part of a unique shopping experience and make a real impact on sales.
- Qualifications: Experience in retail management and strong communication skills are essential.
The predicted salary is between 24960 - 30000 £ per year.
We are looking for an Assistant Manager to join our new store team. Coal Drops Yard at Kings Cross is a unique shopping & dining destination – home to more than 50 shops, restaurants, and bars. It is also home to the world-renowned arts and design college Central St. Martins. This store will be a blend of our best products and some welcome new stationary trend additions.
As Assistant Manager you will be working as an integral part of the company’s retail management function. Working with the Store Manager you will be responsible for the day to day running of the shop floor, together with direct line management responsibility for all Retail Sales Assistants, Key Holders and Supervisors. You will also assist the Store Manager with the monitoring of store sales, contributing to ideas and strategies to strive to exceed sales targets set.
Key Accountabilities & Responsibilities:
- Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
- Team management including recruitment, rotas, grievance issues and discipline.
- Overseeing and coordinating the daily cash reconciliation and banking procedures for the store.
- Maintaining merchandising and housekeeping standards.
- Maintaining effective communication with Head Office as necessary.
- Assist in the inductions and training of all store staff.
Desired Knowledge Skills & Experience:
- Sound working knowledge of Microsoft Office Suite.
- Numerate and analytical.
- Excellent verbal and written communication skills.
Assistant Store Manager in London employer: Cass Art
At Cass Art, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Coal Drops Yard, Kings Cross. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our dynamic retail environment, ensuring that every team member can thrive while contributing to a unique shopping experience. Join us and be part of a passionate team dedicated to delivering outstanding customer service and exceeding sales targets in a location that celebrates art and design.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cass Art, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cass Art!
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cass Art, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cass Art and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cass Art that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cass Art
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
