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- Tasks: Support customer success by answering queries and analysing feedback for improvements.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while developing your analytical skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Hands-on role with a mix of direct customer interaction and strategic analysis.
The predicted salary is between 28800 - 43200 £ per year.
In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial testing and improvement initiatives.
Customer Insight Executive in England employer: Cass Art
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Executive in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves direct interaction with customers, think about how you would handle various queries. Role-playing with a friend can help you feel more confident when the time comes.
✨Tip Number 3
Be ready to discuss your analytical skills! Prepare examples of how you've used customer feedback to drive improvements in previous roles. This will demonstrate your ability to combine insight with action, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Insight Executive in England
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've handled queries and supported customers in the past, as this role is all about combining frontline service with insights.
Demonstrate Analytical Thinking: Since a big part of this role involves analysing feedback and improving processes, share examples of how you've used data or customer insights to make decisions or improvements. We love seeing that analytical mindset!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Cass Art
✨Know Your Customers
Before the interview, take some time to research the company’s customer base. Understand their needs and pain points. This will help you demonstrate your ability to combine frontline service with actionable insights during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've previously analysed customer feedback or data. Bring examples of how your insights led to process improvements or successful initiatives. This will show that you can effectively support the Customer Success and Membership Manager.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. Reflect back what you’ve heard before answering. This not only shows your communication skills but also highlights your customer service mindset, which is crucial for this role.
✨Prepare Questions About Improvement Initiatives
Think of insightful questions regarding the company's current processes and improvement initiatives. This demonstrates your proactive approach and genuine interest in contributing to the team’s success.
