At a Glance
- Tasks: Support customers and drive sales through exceptional service and relationship building.
- Company: Dynamic company based in Newark with a focus on customer satisfaction.
- Benefits: Monday to Friday hours, competitive pay, and opportunities for growth.
- Other info: Collaborative environment with a focus on professional development.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Based on our Newark offices and reporting to the Customer Services Manager, in this role you will support driving sales through bespoke service and sales opportunities within the Customer Service department. You will support the larger team in handling all customer and membership enquiries and help to resolve all matters with ease and speed, ensuring that the company manifesto is kept at the heart of all you do.
Hours: Monday to Friday 9-5
Key Accountabilities & Responsibilities (include but are not limited to):
- Support and advise our customers when using our web, retail platforms and online content.
- Promote our membership and services to our customers along with updating and maintaining membership records.
- Work with the Customer Services Manager to maintain and develop existing relationships with key customers across all channels (Ecommerce, membership and stores) including orders, processing and account administration.
- Contact customers via phone and email to support retail orders and membership queries including outbound sales calls to prospective members, membership cancellations, renewals and payments.
- Build rapport with customers to drive retention, acquisition and sales. Actively cross sell by promoting our membership and services to our retail customers along with our loyalty schemes.
- Receive and collate member feedback to help improve services.
- Work with the Marketing/CRM teams to assess customer retention along with opportunities to engage with customers and build on sales.
- Develop a close working relationship with Store Managers to understand sales opportunities in their geographical catchment areas.
- Feedback to relevant Head Office departments on key learnings by providing insight and recommendations for our products and services.
- Work with a variety of technical solutions and platforms such as Fresh Desk, CMS, Google Sheets in addressing all issues.
Desired Knowledge Skills & Experience:
- Minimum 1 year Customer Service experience.
- Intermediate-Advanced knowledge of MS applications, competent using database related systems.
- Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills.
- A good understanding of customer service expectations.
- Ability to engage and work well with a range of teams.
- Effective forward planning and time management.
- Great communication and negotiation skills.
- Passionate about our products and brand.
- Professional, focused and credible.
- Flexible, reliable and tolerant.
- Self-driven and results orientated.
- Energy, enthusiasm and passion.
Customer Service Administrator employer: Cass Art
As a Store Manager in our vibrant Manchester location, you will thrive in a dynamic work culture that prioritises teamwork and innovation. We offer competitive benefits, including professional development opportunities to help you grow your career, while fostering an environment where your leadership can shine and directly impact our success. Join us to be part of a company that values your contributions and supports your journey towards excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cass Art. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cass Art before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cass Art:Your cover letter is your chance to shine! Tell us why you want to work at Cass Art specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cass Art!
How to prepare for a job interview at Cass Art
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
