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- Tasks: Support customers with enquiries and promote membership services.
- Company: Join a creative art retailer with a passion for customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a difference by helping customers and promoting your love for art.
- Qualifications: 1 year of customer service experience and strong communication skills.
- Other info: Dynamic role with a focus on teamwork and customer engagement.
The predicted salary is between 28800 - 43200 £ per year.
Based on our Newark offices and reporting to the Customer Services Manager, in this role you will support driving sales through bespoke service and sales opportunities within the Customer Service department. You will support the larger team in handling all customer and membership enquiries and help to resolve all matters with ease and speed, ensuring that the company manifesto is kept at the heart of all you do.
Hours : Monday to Friday 9 5
Key Accountabilities & Responsibilities (include but are not limited to):
- Support and advise our customers when using our web, retail platforms and online content.
- Promote our membership and services to our customers along with updating and maintaining membership records.
- Work with the Customer Services Manager to maintain and develop existing relationships with key customers across all channels (Ecommerce, membership and stores) including – orders, processing and account administration.
- Contact customers via phone and email to support retail orders and membership queries including – outbound sales calls to prospective members, membership cancelations, renewals and payments.
- Build rapport with customers to dr…
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Customer Service Administrator employer: Cass Art
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Cass Art's website and social media. Understanding their products and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and complaints during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your skills and passion for helping customers – it’ll make you memorable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience and skills that match the job description, especially your customer service background and any specific software knowledge.
Show Your Passion: Let your enthusiasm for our products and brand shine through in your application. We love candidates who are genuinely excited about what we do, so don’t hold back on sharing why you want to be part of our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at Cass Art
✨Know the Company Inside Out
Before your interview, take some time to research Cass Art. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues quickly or built rapport with customers. Be ready to discuss how you can apply these skills to support Cass Art's customers.
✨Practice Your Communication Style
Since this role requires great communication skills, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you articulate your thoughts and engage in conversation.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team dynamics, customer service strategies, or how they measure success in the role. It shows you're proactive and genuinely interested in contributing to their success.
