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- Tasks: Supervise the shop floor, manage staff, and ensure excellent customer service.
- Company: Join a dynamic retail team in Birmingham focused on operational excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Lead a team, develop your management skills, and make a real impact.
- Qualifications: Retail management experience and strong customer service skills required.
- Other info: Exciting environment with potential for advancement in the retail industry.
The predicted salary is between 24000 - 36000 £ per year.
As a Supervisor in our Birmingham store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders. This role covers 32 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Supervise the shop floor and till areas
- Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
- Process refunds and exchanges in line with the company policy
- Promote and maintain customer service standards
- Team management - including recruitment and discipline
- In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
- Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business
Desired Knowledge Skills & Experience:
- Retail Team Management experience skills gained at a similar level
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- Highly organised and motivated
- Excellent verbal and written communication skills
Supervisor in Birmingham employer: Cass Art
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the responsibilities of a Supervisor, like team management and customer service.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail team management experience and customer service skills. We want to see how your background aligns with the Supervisor role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our store's operational excellence. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: In your application, emphasise your organisational skills and commercial awareness. Mention any experience with Microsoft Office Suite, as it’s a big plus for us. We’re looking for someone who can manage the shop floor effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Cass Art
✨Know Your Store
Before the interview, take some time to research the store and its operations. Familiarise yourself with their products, customer service standards, and any recent news or promotions. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Supervisor, you'll be managing a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain high customer service standards.
✨Showcase Your Problem-Solving Abilities
In retail, issues can arise at any moment. Be ready to share examples of how you've handled difficult situations, whether it's a staffing issue or a customer complaint. This will demonstrate your analytical skills and your ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, or management style. This not only shows your enthusiasm for the position but also helps you assess if the company is the right fit for you.