At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join a vibrant retail environment at Coal Drops Yard, Kings Cross.
- Benefits: Competitive pay, career development, and a fun work atmosphere.
- Other info: Exciting opportunity for growth in a creative and collaborative setting.
- Why this job: Be part of a unique shopping destination and make a real impact.
- Qualifications: Retail management experience and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an Assistant Manager to join our new store team. Coal Drops Yard at Kings Cross is a unique shopping & dining destination home to more than 50 shops, restaurants, and bars. It is also home to the world-renowned arts and design college Central St. Martins. This store will be a blend of our best products and some welcome new stationary trend additions.
As Assistant Manager you will be working as an integral part of the company’s retail management function. Working with the Store Manager you will be responsible for the day to day running of the shop floor, together with direct line management responsibility for all Retail Sales Assistants, Key Holders and Supervisors. You will also assist the Store Manager with the monitoring of store sales, contributing to ideas and strategies to strive to exceed sales targets set.
Key Accountabilities & Responsibilities (include but are not limited to):
- Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
- Team management including recruitment, rotas, grievance issues and discipline.
- Overseeing and coordinating the daily cash reconciliation and banking procedures for the store.
- Maintaining merchandising and housekeeping standards.
- Maintaining effective communication with Head Office as necessary.
- Assist in the inductions and training of all store staff.
Desired Knowledge Skills & Experience:
- Retail management experience.
- Excellent customer service skills.
- Commercial awareness.
- Sound working knowledge of Microsoft Office Suite.
- Numerate and analytical.
- Excellent verbal and written communication skills.
- Self-driven, sales orientated.
- Reliable, flexible and tolerant.
- Highly organised and motivated.
Assistant Manager, Complaints employer: Cass Art
At Cass Art, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Coal Drops Yard, Kings Cross. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our dynamic retail environment, ensuring that every team member can thrive while contributing to a unique shopping experience. Join us and be part of a passionate team dedicated to delivering outstanding customer service and exceeding sales targets in a location that inspires innovation and artistic expression.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with the role of Assistant Manager and be ready to share specific examples.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the vibe of the store. Looking sharp shows that you care about the position and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Assistant Manager, Complaints
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail management experience and customer service skills to show us you're the perfect fit for the Assistant Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how your previous experiences have prepared you for this position. Don’t forget to mention your commercial awareness and team management skills!
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this role, make sure your application is clear and well-structured. We want to see that you can communicate effectively, just like you would with our customers and team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Coal Drops Yard!
How to prepare for a job interview at Cass Art
✨Know the Company Inside Out
Before your interview, take some time to research the company and its culture. Understand their products, values, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and drive sales, as this is crucial for the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of specific instances where you've turned a negative experience into a positive one. This will demonstrate your excellent customer service skills and your ability to maintain a positive shopping environment.
✨Be Ready with Sales Strategies
Since exceeding sales targets is part of the job, come prepared with ideas on how to boost sales and improve customer engagement. Discuss any successful strategies you've implemented in the past and how they could apply to this new store.
