At a Glance
- Tasks: Provide top-notch tech support in a fast-paced trading environment.
- Company: Join a leading hedge fund during an exciting expansion phase.
- Benefits: Competitive pay, potential for contract extension, and flexible working hours.
- Other info: Dynamic role with opportunities for growth in a prestigious financial institution.
- Why this job: Be a key player in launching a new office and supporting high-performance users.
- Qualifications: 6+ years in end-user support with strong technical skills.
The predicted salary is between 31500 - 38500 £ per year.
End User Support Engineer, required to play a key role in supporting the launch of a brand-new London office for a major, reputable hedge fund.
This is an excellent opportunity to join one of the world's leading financial institutions during a significant period of growth.
You'll become a primary support contact for a fast-paced trading and operations environment, helping deliver an effective technology experience for end users while supporting a major office move and expansion.
The Opportunity
The client is undergoing expansion across various regions around the globe.
As part of this expansion, the firm is opening a second London office, which will initially support 75 users and ultimately form part of a much larger 400-person facility.
As an End User Support Engineer, you'll combine hands‑on technical support with move-and-change activities, helping users stay productive in a fast‑paced, business‑critical environment.
This role is ideal for someone who enjoys ownership, thrives under pressure, and takes pride in delivering exceptional service to demanding, high‑performance users.
Key Responsibilities
- Provide 1st and 2nd line end‑user support across Windows, Mac, Linux, mobile devices and business applications
- Investigate and resolve issues affecting trading floor users and business‑critical systems
- Manage incidents and service requests through the ticketing system, email and direct user engagement
- Troubleshoot hardware issues including monitors, headsets, phones, docking stations and peripherals
- Support software installations, upgrades and application troubleshooting
- Assist with office move, change and deployment activities
- Provide meeting room and AV support, including video conferencing and collaboration technologies
- Take ownership of incidents through to resolution, coordinating with internal teams and escalating where needed
- Respond effectively to major incidents and business continuity situations
- Deliver a high‑touch support experience to senior stakeholders and business users
What We're Looking For
- 6+ years of End User Support / Desktop Support experience, at 2nd line support level
- Experience providing 1st and 2nd line support within complex enterprise environments
- Experience supporting hedge funds or financial services is beneficial
- Expert knowledge of: Windows, mac OS, Linux, i OS, Android
- Strong MDM experience, including: BYOD environments, Corporate device management, Device enrolment and administration
- Working knowledge of: Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, VPN technologies
- Experience supporting collaboration and conferencing platforms (AV) such as: Microsoft Teams, Zoom, Cisco Web Ex,
- Experience troubleshooting AV and meeting room technology: flexible on brands (such as Logitech, Crestron etc.)
- Beneficial
- Experience working within a hedge fund, investment bank, trading environment or wider financial services organisation.
Otherwise, experience in a large, enterprise‑level business.
- Experience supporting front‑office or trading floor users (not essential)
- Exposure to office moves, technology deployments and workplace transformation projects (very beneficial)
- The Right Person
We're looking for someone who is
- You will be dealing with anything from a trader's workstation issue through to coordinating technology recovery during a power outage or office disruption.
The ability to think logically, communicate clearly and take ownership is critical.
- Personable and highly professional
- Calm under pressure
- Proactive and solution‑oriented
- Able to prioritise effectively in a fast‑moving environment
- Confident taking ownership of critical issues
- An exceptional communicator who can build trust with demanding users
- Working Pattern
- Monday to Friday
- 5 days per week onsite, typically 8:00am to 5:00pm
- Flexibility required for occasional early starts/late finishes (e. g 7am-4pm, 9am-6pm) or urgent incident response during unusual hours when needed
- Rate is based on hours worked, and also paid for extra hours and weekend work (if/when required)
- Initial 12-month contract
- Strong likelihood of extension (current deployments have extended multiple times, with multi‑year engagements)
- Ideally starting within 2-4 weeks, but flexible
- Interview Process
- Technical and competency interview with the hiring manager
- Team interview
- Final informal discussion with leadership
- #J-18808-Ljbffr
End User Support Specialist - 2nd Line (Trading) in London employer: Caspian One
Join a pioneering engineering team in Sheffield, where you'll have the unique opportunity to shape the internal developer experience for one of the world's largest financial institutions. With a strong focus on innovation and continuous improvement, our culture promotes autonomy and collaboration, allowing you to influence major strategic programmes while working with cutting-edge technologies. Enjoy a hybrid working model that balances flexibility with regular office engagement, ensuring a rewarding and impactful career path.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist - 2nd Line (Trading) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Caspian One values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Caspian One might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Caspian One!
✨Direct Apply to Caspian One
Let's not forget to apply directly through the Caspian One website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Support Specialist - 2nd Line (Trading) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Caspian One.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Caspian One. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Caspian One
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
