Store & Operations Manager

Job Type: Permanent, Full Time (40hrs p/wk)

Location: G-SHOCK London, Carnaby Street, W1F 9QF (onsite)

Reports To: Head of B2C Marketing

Direct Reports: 1x Assistant Store Manager; 3x G-SHOCK Brand Advisors

About The Role

As the Store & Operations Manager, you will play a critical role in shaping the success of the G-SHOCK London store. This position combines the leadership of a retail store with key operational responsibilities to drive sales, meet profitability targets, and ensure an exceptional consumer experience. You will be at the forefront of our brand's culture, ensuring our store remains a key destination for our community and consumers in London.

This role requires a strong, confident and experienced leader, looking for their next step in retail and operations, who can inspire the store team to exceed KPIs, coach individuals to reach their full potential and drive a positive, collaborative, high-performance culture. You will partner with our Marketing and Planning teams to manage product inventory, pricing and promotional efforts, ensuring the store's offerings align with current trends.

As Store & Operations Manager, you will not only oversee day-to-day store operations but also collaborate on cross-functional initiatives with our retail and marketing teams. This role is designed for someone with strong leadership skills, who is ready to manage and shape the store's future with proactivity and passion; being a bridge between store and head office teams with potential for longer-term growth with the company.

Key Responsibilities

• SALES & BRAND: Lead the G-SHOCK London retail team in creating a vibrant brand culture that drives sales targets and profitability. Regularly deliver sales reports, collaborating with the marketing team to implement strategic initiatives for continued growth.
• TEAM MANAGEMENT & LEADERSHIP: Take full ownership of team leadership, providing guidance, coaching and professional development. Hold regular team meetings to keep everyone aligned on product knowledge, operational changes and store objectives. Set clear goals and expectations, motivating individuals while fostering a collaborative, welcoming and high-performing environment. Recognise and nurture top talent with the team.
• RETAIL OPERATIONS: Oversee operational costs and manage the execution of the store's operational plans, making timely adjustments where necessary. Maintain an efficient operational flow, ensuring adherence to procedures and keeping employee manuals and training materials updated. Manage the team schedule, ensuring optimal coverage while addressing absence management. Oversee store banking activities, ensuring adherence to all operational protocols.
• PRODUCT & STOCK MANAGEMENT: Collaborate with the direct commerce team to anticipate stock needs and manage inventory efficiently. Take responsibility for stock accuracy, including overseeing the annual stock take process and minimising loss.
• DATA & REPORTING: Capture customer data following GDPR guidelines - providing valuable insights for marketing & sales strategies and feeding into on-the-ground intel - bridging marketing and shop floor intel.
• VISUAL MERCHANDISING & PROMOTIONS: Work with the Trade Marketing team to develop and execute innovative instore layouts and displays that highlight new product ranges and special events. Partner with the Marketing team to assist with planning and execute instore promotions, product launches and events.
• CULTURE & COMMUNITY ENGAGEMENT: Champion the G-SHOCK brand and set the benchmark for culture and collaboration within the team. Oversee the Assistant Store Manager & Culture Co-Ordinator, and store team in supporting the Marketing Team with instore initiatives such as @gshocklondon Instagram, G-SHOCK Radio (greeting guests on weekdays & weekends, creating supporting assets) and occasional G-Sessions events, ensuring the team are empowered to assist as needed.

Requirements

ESSENTIAL:

• Flexibility: ability to work retail hours, including evenings and weekends.
• 4+ years of retail management experience, ideally in the fashion or lifestyle industry, with a solid understanding of store operations and team leadership.
• Exceptional people management skills, with the ability to motivate, inspire and develop a high performing team.
• Strong communication skills, both with internal teams and external stakeholders. A solid network within timepiece, fashion and/or creative culture is highly beneficial.
• Demonstrated ability to balance time management and prioritise tasks effectively.
• Proactive and solution oriented, with a passion for delivering outstanding customer service and leading by example.
• Passion for the brand and a desire to drive its growth through both operational excellence and community engagement.

DESIRABLE:

• Fluency in English, with proficiency in an additional language being a bonus.
• No prior product knowledge on timepieces is required, but an eagerness to learn and engage with the brand's products is essential.

Benefits

• 33 days annual leave inclusive of Bank Holidays.
• Paid Birthday Day Off.
• Competitive Salary & Commission Scheme.
• Fantastic Healthcare Benefits, available from Day One: Bupa Private Medical Insurance, Permanent Health Insurance, Medicash Health Plan.
• Excellent, non-contributory Pension Scheme, up to 14%.
• Death In Service (x4 salary).
• Employee Discount, up to 50%.
• Anytime access to retail discounts at 200+ retailers (Reward Gateway).
• Anytime access to personal development and training courses via LinkedIn Learning.
• Casio Sponsorship & Donation Scheme for employee charity fundraising.
• Head Office team social events and activities including giveaways, reward & recognition incentives etc.