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- Tasks: Lead the G-SHOCK London store, driving sales and ensuring an exceptional customer experience.
- Company: Join G-SHOCK, a vibrant brand known for its innovative timepieces and community engagement.
- Benefits: Enjoy 33 days annual leave, competitive salary, healthcare benefits, and employee discounts.
- Why this job: Be part of a dynamic team, shaping store culture and making a real impact in retail.
- Qualifications: 4+ years of retail management experience and exceptional people management skills required.
- Other info: Flexible hours, with opportunities for personal development and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Store & Operations Manager
Job Type: Permanent, Full Time (40hrs p/wk)
Location: G-SHOCK London, Carnaby Street, W1F 9QF (onsite)
Reports To: Head of B2C Marketing
Direct Reports: 1x Assistant Store Manager; 3x G-SHOCK Brand Advisors
ABOUT THE ROLEHow you will fit in the company…
As the Store & Operations Manager, you will play a critical role in shaping the success of the G-SHOCK London flagship store. This position combines the leadership of a retail store with key operational responsibilities to drive sales, meet profitability targets, and ensure an exceptional consumer experience. You\’ll be at the forefront of our brand\’s culture, ensuring our store remains a key destination for our community and consumers in London.
This role requires a strong, confident, and experienced leader, looking for their next step in retail and operations, who can inspire the store team to exceed KPIs, coach individuals to reach their full potential, and drive a positive, collaborative, high-performance culture. You\’ll partner with our Marketing and Planning teams to manage product inventory, pricing, and promotional efforts, ensuring the store\’s offerings align with current trends.
As Store & Operations Manager, you\’ll not only oversee day-to-day store operations but also collaborate on cross-functional initiatives with our retail and marketing teams. This role is designed for someone with strong leadership skills who is ready to manage and shape the store\’s future, with proactivity and passion, being a bridge between store and head office teams, with potential for longer-term growth with the company.
KEY RESPONSIBILITIESWhat you\’ll be expected to…
SALES & BRAND
Lead the G-SHOCK London retail team in creating a vibrant brand culture that drives sales targets and profitability.
Regularly deliver sales reports, collaborating with the marketing team to implement strategic initiatives for continued growth.
TEAM MANAGEMENT & LEADERSHIP
Take full ownership of team leadership, providing guidance, coaching, and professional development.
Hold regular team meetings to keep everyone aligned on product knowledge, operational changes, and store objectives.
Set clear goals and expectations, motivating individuals while fostering a collaborative, welcoming and high-performing environment. Recognise and nurture top talent within the team.
RETAIL OPERATIONS
Oversee operational costs and manage the execution of the store\’s operational plans, making timely adjustments where necessary.
Maintain an efficient operational flow, ensuring adherence to procedures and keeping employee manuals and training materials updated.
Manage the team schedule, ensuring optimal coverage while addressing absence management.
Oversee store banking activities, ensuring adherence to all operational protocols.
PRODUCT & STOCK MANAGEMENT
Collaborate with the direct commerce team to anticipate stock needs and manage inventory efficiently.Take responsibility for stock accuracy, including overseeing the annual stocktake process and minimising loss.
DATA & REPORTING
Capture customer data following GDPR guidelines, providing valuable insights for marketing and sales strategies and feeding into on-the-ground intel – bridging marketing and shop floor intel.
VISUAL MERCHANDISING & PROMOTIONS
Work with the Trade Marketing team to develop and execute innovative in-store layouts and displays that highlight new product ranges and special events.
Partner with the Marketing team to assist with planning and execute in-store promotions, product launches, and events.
CULTURE & COMMUNITY ENGAGEMENT
Champion the G-SHOCK brand and set the benchmark for culture and collaboration within the team.
Oversee the Assistant Store Manager & Culture Coordinator, and store team in supporting the Marketing Team with in-store initiatives such as @gshocklondon Instagram, G-SHOCK Radio (greeting guests on weekdays and weekends, creating supporting assets) and occasional G-Sessions events, ensuring they are empowered to assist as needed.
What you\’ll need…
ESSENTIAL:
Flexibility: Ability to work retail hours, including evenings and weekends and manage the monthly team rota.
4+ years of retail management experience, ideally in the fashion or lifestyle industry, with a solid understanding of store operations and team leadership.
Exceptional people management skills, with the ability to motivate, inspire, and develop a high-performing team.
Strong communication skills, both with internal teams and external stakeholders. A solid network within timepiece, fashion and or creative culture is highly beneficial.
Demonstrated ability to balance time management and prioritise tasks effectively.
Proactive and solution-oriented, with a passion for delivering outstanding customer service and leading by example.
Passion for the brand and a desire to drive its growth through both operational excellence, and community engagement.
DESIRABLE :
Fluency in English, with proficiency in an additional language being a bonus.
No prior product knowledge is required, but an eagerness to learn and engage with the brand\’s products is essential.
33 days annual leave including Bank Holidays
Paid Birthday Day Off
Competitive Salary & Commission Scheme
Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
Death In Service (4x salary)
Excellent non-contributory Pension Scheme, up to 14%**
Employee Discount Scheme, up to 50%**
Staff Watch Allowance Scheme (post-probation)
Anytime access to personal development and training courses via LinkedIn Learning
Anytime access to retail discounts at 200+ retails (Reward Gateway)
Casio Sponsorship Scheme for employee charity fundraising
Head Office team social events and activities including giveaways and reward & recognition incentives
Join a company that\’s recently been certified as a \’Great Place to Work\’!
#J-18808-Ljbffr
Store & Operations Manager employer: Casio Electronics Co. Limited
Contact Detail:
Casio Electronics Co. Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store & Operations Manager
✨Tip Number 1
Familiarise yourself with G-SHOCK's brand culture and values. Understanding what makes the brand unique will help you connect with the team and demonstrate your passion during any discussions.
✨Tip Number 2
Network within the retail and fashion industry, especially with professionals who have experience in timepieces or lifestyle brands. Building relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and driven sales in previous roles.
✨Tip Number 4
Stay updated on current retail trends and consumer behaviour, particularly in the fashion and lifestyle sectors. This knowledge will allow you to engage in meaningful conversations about strategies for driving sales and enhancing customer experiences.
We think you need these skills to ace Store & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in the fashion or lifestyle industry. Emphasise your leadership skills and any achievements that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the G-SHOCK brand and how your values align with their culture. Discuss specific examples of how you've successfully led teams and improved store operations in previous roles.
Showcase Your Leadership Style: During the application process, be sure to highlight your approach to team management and development. Mention any strategies you've used to motivate and inspire your team, as well as how you handle challenges in a retail environment.
Prepare for Potential Questions: Think about common interview questions related to retail operations and team leadership. Prepare answers that reflect your experience and how you would apply it to the Store & Operations Manager role at G-SHOCK.
How to prepare for a job interview at Casio Electronics Co. Limited
✨Show Your Leadership Skills
As a Store & Operations Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and developed your team members to achieve their goals.
✨Understand the Brand
Familiarise yourself with G-SHOCK's brand culture and values. Be ready to discuss how you can contribute to maintaining and enhancing this culture within the store, as well as how you can engage with the community around the brand.
✨Prepare for Operational Questions
Expect questions about retail operations, including inventory management and cost control. Think of specific instances where you've improved operational efficiency or managed stock effectively, and be prepared to share these experiences.
✨Demonstrate Customer Focus
Highlight your commitment to outstanding customer service. Prepare to discuss how you've handled customer feedback in the past and how you plan to ensure an exceptional consumer experience at G-SHOCK London.
