Office Assistant

Role: Office Assistant

Reporting To: Head of Sales & Client Relations

Hours: Full Time, Permanent (35 hours, 9am to 5pm, Monday – Friday). We will consider applications for slightly reduced hours or flexibility.

Salary: £23,000 pa

Location: Quarry Wood, Aylesford, Kent ME20 7UB with potential for occasional home working.

About Cashmere Caveman Co, Wild Kitchens: Cashmere Caveman Co, Wild Kitchens (CCCWK) was founded by Guy Ritchie and is home to the WildKitchen, WildTent, and WildTable. The company launched at the RHS Chelsea Flower Show 2021 and is looking to increase sales and production both in the UK and to a wider international market.

The Role: CCCWK are looking for a proactive and dynamic Office Assistant to join the team. The role will report to and work closely with the Head of Sales & Client Relations. It is a broad role, covering many aspects of the business.

Main Duties & Responsibilities:

• Office Management:

• Order stationary, office supplies, office furniture as required.
• Manage petty cash and reporting to the Group CFO.
• Manage the warehouse cleaning contract.
• General filing and organisation of office.
• Perform driving licence checks for all drivers of company vehicles.
• Order and issue door keys and alarm fobs for the warehouse.
• Liaise with IT support provider to ensure new starters have all IT equipment and programmes required.

• Operations and Health & Safety:

• Support the Customer Relationship Manager to plan and book staff travel, accommodation, car hire and logistics for overseas WildKitchen installations.
• Work with the Warehouse Supervisor to develop and implement SOPs for regular tasks.
• Manage all utility contracts.
• Manage service & maintenance contract for the fire alarm system and security systems.
• Ensure all H&S commissioning certificates are renewed.
• Organise training courses i.e. first aid & refresher courses, forklift training.
• Submit meter readings for gas, electric to Assistant Accountant.

• Stock Management System:

• Support the Head of Design to review current stock levels against outstanding orders and pipeline and place orders with suppliers accordingly.
• Ensure all online orders are logged onto the stock management system and then marked as shipped to client when appropriate.

• Customer Services:

• Support the Head of Sales & Client Relations to answer incoming sales and customer service calls.
• First point of contact for existing and prospective clients by email and phone.
• Manage the customerservices@ inbox ensuring a prompt initial response.
• Keep accurate records and document customer service actions and discussions into customer files.

Skills & Attributes:

• Essential Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Multitasking and time management.
• Proficient in written communications (emails).
• Handling phone calls and messages efficiently.
• Willing to take on new tasks and learn.

• Desirable Skills:

• Stock Management systems.
• CRM.

• Personal Attributes:

• Reliable and punctual.
• Maintains composure under pressure.
• Comfortable working in a dynamic changing environment.
• Takes pride in delivering accurate, complete work.
• Exceptional customer service.

Working Hours: Basic daily hours are 8.30am to 5.30pm. Flexibility will be required for promotional events or any international travel.

Benefits: Annual leave is 20 days per annum, plus Bank Holidays. Some flexibility for occasional home working and reduced contractual hours across 5 days per week.