At a Glance
- Tasks: Deliver exceptional customer support and build strong relationships with clients.
- Company: Fast-paced financial payments organisation focused on outstanding customer experiences.
- Benefits: Competitive salary, 25 days holiday, flexible working, and health perks.
- Other info: Enjoy a dynamic work environment with opportunities for career growth and fun staff parties.
- Why this job: Join a collaborative team and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service, excellent communication skills, and problem-solving abilities.
The predicted salary is between 28000 - 35000 £ per year.
We're looking for a Customer Experience Advisor who is passionate about delivering outstanding customer experiences.
You’ll join a collaborative team where your ability to solve problems, build customer relationships, and identify opportunities for improvement will make a real difference.
This is an exciting opportunity for someone who enjoys helping people and wants to develop your career within a fast-paced financial payments organisation.
What you’ll be doing
We're looking for a Customer Experience Advisor who is passionate about delivering outstanding customer experiences.
You’ll join a collaborative team where your ability to solve problems, build customer relationships, and identify opportunities for improvement will make a real difference.
This is an exciting opportunity for someone who enjoys helping people and wants to develop your career within a fast-paced financial payments organisation.
- What you’ll be doing
- Deliver exceptional customer support across multiple communication channels, ensuring all enquiries are handled professionally, accurately, and within agreed service levels.
- Build strong customer relationships through effective communication, empathy, and ownership, consistently driving positive customer outcomes and satisfaction.
- Maintain high standards of quality and compliance by adhering to operational procedures, regulatory requirements, and internal controls.
- Conduct thorough investigations into customer queries, complaints, and service concerns, identifying root causes and supporting timely resolution.
- Monitor customer interactions and feedback to identify trends, recurring issues, and opportunities for service improvement.
- Cross Team Accountabilities
- Support our customers, providing excellent response and resolution to our defined SLAs.
- Increase customer satisfaction by communicating effectively and building positive rapport in every interaction.
- Work to defined quality standards and processes.
- Be an SME for some of our key deliverables.
- Identify new ways of working to improve our processes for the benefit of our customers.
- Support multi-skilling across the team to meet customer demand and business growth.
- Specific Accountabilities
- Deliver support across multiple customer channels.
- Support the Senior Customer Support Advisor and Operational Leads.
- Contribute to Customer Support performance metrics by delivering against individual objectives and targets.
- Identify continuous improvement options to improve our customer support, including specifically those uplifting quality or enhancing the customer experience.
- Continuously review and improve internal knowledge resources and customer-facing content.
Desirable
- Passion for delivering outstanding customer service and a genuine desire to help people
- Excellent written and verbal communication skills.
- A proactive approach, with calmness and an approachable manner.
- Ability to prioritise work and deliver even under pressure to tight deadlines.
- A logical and systematic approach to analysis and investigation
- Accuracy and attention to detail are essential.
- Experience using Salesforce CRM.
- Ability to think on your feet and work using your own initiative.
- The hours
This is a full-time hybrid role (40 hours a week) – Monday to Friday.
What you’ll get
Our benefits and perks include.
- Salary is competitive.
- 25 days holiday per year, plus a day off on your birthday, a wellbeing day and one day if you're moving house.
- Electric Car Scheme
- Free access to a Mortgage Advisor
- Private Medical Insurance
- 4x salary life assurance
- 6% employer pension contributions
- Health Cash Plan cover
- Charity matching & volunteering opportunities
- Length of service award- extra day holiday for each year of service, up to maximum of 28 days
- Discounts with a wide range of retailers
- Flexible working, we believe that it’s important for us to work flexibly and so we're very supportive of working from home and in the office.
- Bike to Work Scheme
And finally, we also throw a great staff party twice a year!
Our selection process steps.
If we think from your application, we'll be a good fit for one another we'll get in touch for a call.
We'll talk to you about the role, why we enjoy working here so much and find out more about you.
From there, if we both think It’s a good match, we'll proceed with arranging interviews, they'll either be over the phone, via Microsoft Teams or in person.
We'll let you know as soon as we've made a decision on whether we'd like to proceed things further with you.
If you have any questions, you're always welcome to reach out to our friendly People team via HR@cashflows. com
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Customer Experience Advisor in Cambridge employer: Cashflows
Join a dynamic financial payments organisation as a Customer Experience Advisor, where your passion for outstanding customer service will be valued in a collaborative and supportive work culture. With competitive salaries, generous holiday allowances, and flexible working options, we prioritise employee well-being and growth, offering numerous opportunities for professional development and community engagement. Experience a workplace that celebrates achievements with exciting staff events and a commitment to continuous improvement, making it an ideal environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cashflows. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cashflows before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cashflows:Your cover letter is your chance to shine! Tell us why you want to work at Cashflows specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cashflows!
How to prepare for a job interview at Cashflows
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
