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- Tasks: Engage clients on missed payments and find practical repayment solutions.
- Company: Join Cashera, a fast-growing fintech lender with a strong US presence.
- Benefits: Competitive salary, quarterly bonuses, and a supportive office environment.
- Why this job: Make a real difference by helping clients manage their finances effectively.
- Qualifications: 3+ years in collections or client servicing, with a focus on UK SMEs.
- Other info: Great growth opportunities in a dynamic fintech setting.
The predicted salary is between 36000 - 60000 £ per year.
Cashera UK – part of the Cashera Group, one of the United States' fastest-growing fintech lenders – is bringing its proven expertise to the United Kingdom. With over $1 billion funded across its US portfolio, Cashera combines technology, data, and industry expertise to deliver fast, flexible finance solutions for small and medium-sized enterprises.
We are hiring a Client Servicing & Collections Executive to engage our clients with missed payments, understand their circumstances, and agree practical solutions that support repayment continuity while maintaining strong relationships.
Responsibilities:
- Contact clients via phone and email regarding missed or delayed repayments on their loans
- Understand causes of arrears and agree workable repayment solutions, including split payments where appropriate
- Monitor repayment plans and follow up to ensure compliance
- Maintain accurate records in the CRM
- Act as a primary point of contact for clients experiencing repayment issues
- Assist clients with all other inquiries, including reporting on outstanding balances
- Notify Business Development department of clients with strong repayments who may be eligible for renewal
- Share insights with Underwriting department on clients' performance
Qualifications:
- At least 3 years of experience in collections or client servicing within unsecured lending or MCA space
- Direct experience engaging UK SMEs on repayments
- Exceptional command of English language
- Experience working with Salesforce, HubSpot, or similar CRMs
- Empathetic, solutions-driven approach
Working Arrangement:
- Competitive salary plus quarterly performance-based bonuses
- Homely office in the heart of Fitzrovia
- Opportunity to grow within a scaling fintech business
Client Servicing & Collections Executive in London employer: Cashera LTD
Contact Detail:
Cashera LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Servicing & Collections Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who might know someone at Cashera. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching common challenges in collections and client servicing. Think about how you can bring solutions to the table, showing that you're not just a candidate but a problem-solver.
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with clients over the phone and email, make sure you can convey empathy and clarity. Role-play with a friend to get comfortable with potential scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Cashera team.
We think you need these skills to ace Client Servicing & Collections Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Servicing & Collections Executive. Highlight your experience in collections or client servicing, especially within unsecured lending, and showcase any relevant skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Cashera. Share specific examples of how you've successfully engaged clients and resolved repayment issues in the past.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your exceptional command of the English language. Whether it’s your CV or cover letter, clarity and professionalism are key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cashera LTD
✨Know Your Stuff
Before the interview, make sure you understand Cashera's business model and how it operates in the UK fintech space. Familiarise yourself with their approach to client servicing and collections, especially how they engage with SMEs. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
As a Client Servicing & Collections Executive, empathy is key. Prepare examples from your past experience where you've successfully navigated difficult conversations with clients. Highlight how you understood their circumstances and found practical solutions, as this will demonstrate your solutions-driven approach.
✨Master the Tech
Since the role involves using CRM systems like Salesforce or HubSpot, brush up on your skills with these tools. Be ready to discuss how you've used similar systems in the past to manage client relationships and track repayments. If you can, bring examples of how you’ve improved processes or maintained accurate records.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Cashera. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
