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- Tasks: Engage clients on missed payments and find practical repayment solutions.
- Company: Join Cashera, a fast-growing fintech lender with a strong US track record.
- Benefits: Competitive salary, quarterly bonuses, and growth opportunities in a dynamic environment.
- Why this job: Make a real difference by helping clients manage their repayments while building strong relationships.
- Qualifications: 3+ years in collections or client servicing, with a focus on UK SMEs.
- Other info: Work in a homely office in Fitzrovia and be part of a scaling business.
The predicted salary is between 36000 - 60000 £ per year.
About Cashera
Cashera UK – part of the Cashera Group, one of the United States’ fastest-growing fintech lenders – now bringing its proven expertise to the United Kingdom. With over $1 billion funded across its US portfolio, Cashera combines technology, data, and industry expertise to deliver fast, flexible finance solutions for small and medium-sized enterprises.
Role
We are hiring a Client Servicing & Collections Executive to engage our clients with missed payments, understand their circumstances, and agree practical solutions that support repayment continuity while maintaining strong relationships.
Responsibilities
- Contact clients via phone and email regarding missed or delayed repayments on their loans
- Understand causes of arrears and agree workable repayment solutions, including split payments where appropriate
- Monitor repayment plans and follow up to ensure compliance
- Maintain accurate records in the CRM
- Act as a primary point of contact for clients experiencing repayment issues
- Assist clients with all other inquiries, including reporting on outstanding balances
- Notify Business Development department of clients with strong repayments who may be eligible for renewal
- Share insights with Underwriting department on clients’ performance
Qualifications
- At least 3 years of experience in collections or client servicing within unsecured lending or MCA space
- Direct experience engaging UK SMEs on repayments
- Exceptional command of English language
- Experience working with Salesforce, HubSpot, or similar CRMs
- Empathetic, solutions-driven approach
Working Arrangement
- Competitive salary plus quarterly performance-based bonuses
- Homely office in the heart of Fitzrovia
- Opportunity to grow within a scaling fintech business
Client Servicing & Collections Executive in City of London employer: Cashera LTD
Contact Detail:
Cashera LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Servicing & Collections Executive in City of London
✨Tip Number 1
Get to know the company inside out! Research Cashera's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in collections or client servicing makes you the perfect fit for the role. Highlight your empathetic approach and solutions-driven mindset.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cashera team.
We think you need these skills to ace Client Servicing & Collections Executive in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Servicing & Collections Executive. Highlight your experience in collections or client servicing, especially within unsecured lending, and showcase any relevant achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Cashera. Mention your empathetic approach and how you’ve successfully engaged clients in the past. Keep it concise but impactful!
Showcase Your CRM Experience: Since you'll be using tools like Salesforce or HubSpot, make sure to mention your experience with these platforms. If you've used them to manage client relationships or track repayments, let us know how you did it!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Cashera LTD
✨Know Your Stuff
Before the interview, make sure you understand Cashera's business model and how it operates in the UK fintech space. Familiarise yourself with their approach to client servicing and collections, especially how they engage with SMEs. This will show your genuine interest and help you answer questions more confidently.
✨Show Empathy
Since the role requires an empathetic, solutions-driven approach, prepare examples from your past experience where you've successfully handled sensitive situations. Think about times when you’ve helped clients navigate repayment issues or resolved conflicts, as this will demonstrate your ability to maintain strong relationships.
✨Master the Tech
Brush up on your knowledge of Salesforce, HubSpot, or any similar CRM systems. Be ready to discuss how you've used these tools in previous roles to manage client interactions and track repayments. This will highlight your technical skills and readiness to hit the ground running.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, the challenges they face in collections, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
