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For Companies At a Glance
- Tasks: Deliver exceptional customer service and guide clients through the loan process.
- Company: Join Lend Direct, a leader in consumer finance with over 50 years of experience.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and career development opportunities.
- Why this job: Make a real impact in people's lives while growing your career in finance.
- Qualifications: Passion for customer service and a willingness to learn; sales experience is a plus.
- Other info: Dynamic team environment with opportunities for rapid career advancement.
The predicted salary is between 15 - 20 £ per hour.
Overview
If you’re seeking more than just a job, join Lend Direct and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Lend Direct, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Responsibilities
- Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
- Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
- Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
- Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
- Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
Qualifications
- Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
- Sales Mindset: Confidence in promoting products and services that meet customer needs.
- Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
- Adaptability: Willingness to learn new systems and processes in a dynamic environment.
- Team Player: A collaborative spirit with a desire to contribute to team success.
- Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
- Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!
Work Location: 1111 Franklin Blvd, Suite 1D, Cambridge, ON N1R 8B5
Operating Hours: Monday - Friday 9:00am -7:00pm, Saturday 9:00 - 5:00pm
Hourly: $19.00 - $25.00
All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.
Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
Financial Service Representative - Lend Direct - Office 1534 employer: Cash Money
Contact Detail:
Cash Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Service Representative - Lend Direct - Office 1534
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Financial Service Representative role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Lend Direct and understanding their values and services. When you walk in, show them you’re not just another candidate; you’re someone who genuinely wants to contribute to their mission of providing exceptional customer service.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Financial Service Representative position. Highlight your customer service skills and any relevant experience that aligns with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lend Direct team and ready to kickstart your career in consumer finance.
We think you need these skills to ace Financial Service Representative - Lend Direct - Office 1534
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Service Representative role. Highlight your customer service skills and any relevant experience in finance or sales. We want to see how you can bring value to our team!
Show Your Passion: In your application, let us know why you're excited about working in consumer finance. Share your motivation for helping customers and how you can contribute to our mission at Lend Direct. We love seeing genuine enthusiasm!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and helps us process your application faster. We can’t wait to hear from you!
How to prepare for a job interview at Cash Money
✨Know Your Stuff
Before the interview, make sure you understand Lend Direct's services and values. Familiarise yourself with their approach to consumer finance and think about how your skills align with their mission. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Customer Service Skills
As a Financial Service Representative, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've provided exceptional service or resolved customer issues. Highlighting these moments will demonstrate your ability to thrive in a customer-focused environment.
✨Practice Your Sales Techniques
Since driving sales growth is key in this role, brush up on your consultative sales techniques. Think of ways to educate customers about financial products and practice how you would upsell or cross-sell. Being able to articulate this during the interview will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or opportunities for growth within the company. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
