At a Glance
- Tasks: Help customers, sort donations, and use the shop till in a friendly environment.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Gain retail experience, meet new people, and receive travel expenses.
- Other info: Flexible hours with full training provided; inclusivity is our priority.
- Why this job: Make a positive impact while learning new skills and having fun.
- Qualifications: No experience needed, just a warm smile and a friendly attitude.
Your local British Red Cross shop has a variety of activities available for volunteers to support us in. From sorting stock and preparing donated items for sale to providing great customer service to our donors and customers – we have something to suit most people’s interests. Our shop is a great place to learn new skills and share existing ones. We are currently looking for Till and Customer Service volunteers to help us in our shop. If you have a positive outlook, enjoy speaking to new people and are confident in learning how to use a shop till, then this may be for you.
Till and Customer Service - typical activities:
- Using the shop till to take payment for items
- Promoting Gift Aid to maximise our fundraising potential
- Helping and advising customers
- Undertaking general activities in the shop
No experience is needed. Full training will be provided.
When can I volunteer?
A few hours during the week/weekend – as agreed with the shop manager. There is no minimum commitment or fixed hours; we only ask that we agree hours you are confident you can attend and that you let us know where these hours may change.
Diversity
We celebrate diversity and want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment and promote the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and discuss any adjustments you may need. Some locations may not be able to host 15‑17 year old volunteers; please get in touch so that we can help you find a suitable opportunity.
Questions before applying?
Contact us at volunteerrecruitment@redcross.org.uk.
What you will be doing:
- Creating exciting window displays
- Sorting donations for selling in the shop
- Helping customers on the shop floor
- Using the till
The skills you need:
- No previous experience is needed
- A warm smile and a friendly outlook
- Complete training (provided) prior to starting
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team
- Gain or pass on retail experience
- A great opportunity to use your existing skills or gain new ones
- Reasonable pre‑agreed travel expenses for the role, including for attending training
- Opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
Shop Volunteer (Till & Customer Service - Wantage) employer: Cash Hub
The British Red Cross shop in Wantage offers a rewarding volunteering experience where you can develop new skills while making a positive impact in your community. With a focus on inclusivity and support, volunteers are welcomed with open arms, provided with comprehensive training, and reimbursed for reasonable travel expenses. Join a dynamic team that celebrates diversity and kindness, and be part of the world's largest humanitarian organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Volunteer (Till & Customer Service - Wantage)
✨Tip Number 1
Get to know the shop and its vibe! Before you apply, pop in and chat with the current volunteers or staff. This will give you a feel for the place and show your genuine interest.
✨Tip Number 2
Practice your customer service skills! Whether it’s helping a friend or volunteering at another event, showing that you can engage positively with people will make you stand out.
✨Tip Number 3
Be ready to learn! Since no experience is needed, show your enthusiasm for picking up new skills, especially using the till. A positive attitude goes a long way!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in and ensures you’re considered for the role. Plus, we’ll be in touch soon after!
We think you need these skills to ace Shop Volunteer (Till & Customer Service - Wantage)
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly outlook and enthusiasm for helping others.
Highlight Your Skills:Even if you don’t have previous experience, think about any skills you already have that could be useful. Whether it’s a knack for customer service or a love for sorting items, make sure to mention them!
Keep It Simple:Your application doesn’t need to be overly complicated. Just be clear and concise about your availability and why you want to volunteer with us. We appreciate straightforwardness!
Apply Through Our Website:Ready to jump in? Make sure to apply through our website! It’s the easiest way for us to get your application and start the conversation about how you can help in our shop.
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shop Volunteer entails. Familiarise yourself with the tasks like using the till, sorting donations, and providing customer service. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
Since this role involves interacting with customers and donors, be ready to share examples of how you've successfully communicated or helped others in the past. A warm smile and a friendly attitude can go a long way, so let that shine through during your chat!
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the shop's activities, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Be Yourself
The British Red Cross values diversity and authenticity, so don’t hesitate to bring your true self to the interview. Share your unique experiences and perspectives, as they can contribute to creating an inclusive environment in the shop.
