At a Glance
- Tasks: Support our shop by using the till, sorting donations, and helping customers.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Gain retail experience, meet new people, and receive travel expenses.
- Other info: Flexible hours with full training provided; inclusivity is at our core.
- Why this job: Make a positive impact while learning new skills in a fun environment.
- Qualifications: No experience needed; just bring a friendly smile and willingness to learn.
Your local British Red Cross shop has a variety of activities available for volunteers to support us in. From sorting stock & preparing donated items for sale to providing great customer service to our donors and customers - we have something to suit most people’s interests. Our shop is a great place to learn new skills and share existing ones. We are currently looking for Till and Customer Service volunteers to help us in our shop. If you have a positive outlook, enjoy speaking to new people and are confident in learning how to use a shop till, then this may be for you.
Till and Customer Service - typical activities:
- Using the shop till to take payment for items
- Promoting Gift Aid to maximise our fundraising potential
- Helping and advising customers
- Undertaking general activities in the shop
No experience is needed. Full training will be provided.
When can I volunteer?
A few hours during the week/weekend - as agreed with the shop manager. There is no minimum commitment or fixed hours, we only ask that we agree hours you are confident you can attend and that you let us know where these hours may change.
What you will be doing:
- Creating exciting window displays
- Sorting donations for selling in the shop
- Helping customers on the shop floor
- Using the till
The skills you need:
- No previous experience is needed
- A warm smile and a friendly outlook
- Complete training (provided) prior to starting
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team
- Gain or pass on retail experience
- A great opportunity to use your existing skills or gain new ones
- Reasonable pre-agreed travel expenses for the role including for attending training
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement:
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. As we take great care to ensure that all our volunteers are safe and supported, there may be some locations where we won’t be able to host 15-17 year olds. Please get in touch so that we can help you find a suitable volunteering opportunity.
No two days in our shops are ever the same. From the exciting donations that come through our door, to the wonderful customers who shop with us, our shops are ever changing. But one thing that never changes is that we need volunteers to help us to spread the power of kindness.
Shop Volunteer (Till & Customer Service - Swansea) employer: Cash Hub
The British Red Cross offers a rewarding volunteering experience in Swansea, where you can develop new skills and connect with a diverse community. With a focus on inclusivity and support, volunteers are provided with comprehensive training and reasonable travel expenses, ensuring that everyone can contribute without financial strain. Join us to make a meaningful impact while being part of a dynamic team dedicated to spreading kindness and helping those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Volunteer (Till & Customer Service - Swansea)
✨Tip Number 1
Get to know the shop and its vibe! Pop in for a chat with the team before applying. This way, you can show your enthusiasm and get a feel for what they need. Plus, it gives you a chance to ask questions and make a great first impression!
✨Tip Number 2
When you apply, highlight your people skills! Mention any experience you have in customer service or teamwork, even if it's informal. The British Red Cross loves a friendly face, so let your personality shine through!
✨Tip Number 3
Be flexible with your availability. Since there’s no fixed commitment, showing that you can adapt to different shifts will make you stand out. It shows you're keen to help out whenever needed, which is super valuable!
✨Tip Number 4
Don’t forget to follow up after your application! A quick message thanking them for considering you can keep you on their radar. Plus, it shows your genuine interest in being part of their team!
We think you need these skills to ace Shop Volunteer (Till & Customer Service - Swansea)
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly outlook and positive attitude.
Tailor Your Application:Make sure to highlight any relevant skills or experiences that relate to customer service or teamwork. Even if you haven't worked in retail before, think about times you've helped others or worked in a team!
Keep It Simple:Don’t overcomplicate things! Keep your application clear and concise. We appreciate straightforward answers that get to the point, so we can see how you’d fit into our shop environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to do!
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, take some time to really understand what being a Shop Volunteer involves. Familiarise yourself with the tasks like using the till, sorting donations, and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about interacting with customers and donors, be ready to share examples of how you've successfully communicated or helped others in the past. A warm smile and a friendly attitude can go a long way, so let your personality shine through!
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the shop's activities, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the environment is right for you.
✨Be Open About Your Availability
Since the role offers flexible hours, be clear about when you can volunteer. Discussing your availability upfront shows that you're organised and committed, which is exactly what the shop manager will want to hear.
