At a Glance
- Tasks: Support our shop by serving customers, sorting donations, and creating eye-catching displays.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Gain retail experience, meet new people, and receive travel expenses for volunteering.
- Other info: Flexible hours with full training provided; we celebrate diversity and inclusivity.
- Why this job: Make a positive impact while learning new skills in a friendly environment.
- Qualifications: No experience needed, just bring your smile and enthusiasm!
Your local British Red Cross shop has a variety of activities available for volunteers to support us in. From sorting stock and preparing donated items for sale to providing great customer service to our donors and customers, we have something to suit most people’s interests. Our shop is a great place to learn new skills and share existing ones.
Customer Service & Till volunteer – typical activities:
- Using the shop till to take payment for items
- Promoting Gift Aid to maximise our fundraising potential
- Helping and advising customers
- Undertaking general activities in the shop
- Creating exciting window displays
- Sorting donations for selling in the shop
- Helping customers on the shop floor
No experience is needed. Full training will be provided.
When can I volunteer?
A few hours during the week and weekend, as agreed with the shop manager. There is no minimum commitment or fixed hours. We only ask that we agree hours you are confident you can attend and that you let us know where these hours may change.
How to apply:
Interested? Please click on the apply button and we will be in contact soon. If you have any questions before applying, please contact us at volunteerrecruitment@redcross.org.uk.
Diversity and Inclusion:
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement:
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any adjustments you may need. As we take great care to ensure that all our volunteers are safe and supported, there may be some locations where we won’t be able to host 15‑17 year olds. Please get in touch so that we can help you find a suitable volunteering opportunity.
Location: 134 High Street, Stockton-on-Tees, Durham, TS18 1LP, United Kingdom
The skills you need:
- No previous experience is needed
- A warm smile and a friendly outlook
- Complete training (provided) prior to starting
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team
- Gain or pass on retail experience
- A great opportunity to use your existing skills or gain new ones
- Reasonable pre‑agreed travel expenses for the role including for attending training
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
Shop Volunteer (Till & Customer Service - Stockton On Tees) employer: Cash Hub
The British Red Cross offers a rewarding volunteering experience in Stockton-on-Tees, where you can develop new skills and contribute to a meaningful cause. With a focus on inclusivity and support, volunteers are welcomed into a friendly team that values diversity and provides comprehensive training. Enjoy the flexibility of volunteering hours, reasonable travel expense coverage, and the satisfaction of making a positive impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Volunteer (Till & Customer Service - Stockton On Tees)
✨Tip Number 1
Get to know the shop and its vibe! Pop in for a chat with the team before applying. This way, you can show your genuine interest and get a feel for what it’s like to volunteer with us.
✨Tip Number 2
When you apply, highlight your people skills! We love a warm smile and friendly attitude, so make sure to mention any experience you have in customer service or teamwork.
✨Tip Number 3
Be flexible with your availability. Since we don’t have fixed hours, showing that you can adapt to different shifts will make you stand out as a candidate!
✨Tip Number 4
Don’t hesitate to reach out if you have questions! Contact us at volunteerrecruitment@redcross.org.uk. It shows initiative and helps you get the info you need to ace your volunteering experience.
We think you need these skills to ace Shop Volunteer (Till & Customer Service - Stockton On Tees)
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your interests and what makes you tick.
Show Your Enthusiasm:Express your excitement about volunteering with us! Mention why you’re drawn to the British Red Cross and how you can contribute to our mission. A little passion goes a long way!
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforwardness, so get to the point while still being friendly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get in touch with you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shop Volunteer entails. Familiarise yourself with the tasks like using the till, promoting Gift Aid, and providing customer service. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your Friendly Side
Since this role is all about customer service, be prepared to demonstrate your warm and friendly personality. Think of examples from your past experiences where you've helped others or provided great service. A smile can go a long way!
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the shop's activities, team dynamics, or how they support volunteers. This shows that you're engaged and eager to learn more about the environment you'll be working in.
✨Be Open About Your Availability
Since the role offers flexible hours, be clear about when you can volunteer. Discuss your availability openly during the interview, and if you have any potential changes, let them know. This transparency will help build trust with the shop manager.
