At a Glance
- Tasks: Welcome customers and help them hire wheelchairs and mobility equipment.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Meet new people, gain skills, and have your travel expenses covered.
- Other info: Volunteering opportunities available for everyone, including refugees and asylum seekers.
- Why this job: Make a positive impact on people's lives while being part of an inclusive team.
- Qualifications: Good people skills and some customer service experience preferred.
If you enjoy being in an office and like meeting people, this is the role for you. You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office in Lymington (SO41 9BQ).
We would like you to:
- Be available to volunteer on a regular basis.
- Support on a shift basis during the week, with availability in the afternoons being helpful.
- Commit to volunteering for a minimum of 12 months.
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness.
As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area.
We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.
What you will be doing
- Giving a warm welcome to customers visiting or phoning us.
- Helping people wanting to hire a wheelchair or other equipment.
- Using a computer-based stock control system.
- Showing people how to use equipment.
- Taking payments / donations.
The skills you need
- Physically able to safely lift or move wheelchairs and other mobility equipment.
- Some customer service experience is desirable.
- Enjoy meeting people and good people skills.
- Able to work independently and in a team.
- Able to commit to a regular shift on a weekly basis.
What's in it for you
- Meet new people and be part of a dynamic and inclusive team.
- A great opportunity to use your existing skills or gain new ones.
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
- All training and induction for the role.
- Reasonable pre-agreed travel expenses for the role including for attending training.
Customer Service Volunteer (Lymington) in Pennington employer: Cash Hub
The British Red Cross in Lymington offers a rewarding volunteering experience where you can make a meaningful impact by helping individuals regain their mobility after illness or injury. With a strong commitment to inclusivity and diversity, the organisation fosters a supportive work culture that values your authentic self and provides opportunities for personal growth. Volunteers benefit from comprehensive training, reasonable travel expense coverage, and the chance to be part of a dynamic team dedicated to spreading kindness and compassion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Volunteer (Lymington) in Pennington
✨Tip Number 1
Get to know the British Red Cross and their mission. When you understand what they stand for, you can tailor your conversations to show how your values align with theirs. This will help you connect better during interviews or informal chats.
✨Tip Number 2
Network like a pro! Reach out to current volunteers or staff on social media platforms like LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider knowledge that sets you apart from other candidates.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer, don’t wait for the perfect moment. Apply through our website and express your enthusiasm for helping others. Showing initiative can really make you stand out!
✨Tip Number 4
Prepare for your shift by familiarising yourself with the equipment you'll be using. Knowing how to operate wheelchairs and other mobility aids will not only boost your confidence but also impress the team when you show you're ready to jump in and help.
We think you need these skills to ace Customer Service Volunteer (Lymington) in Pennington
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a role like this where kindness is key.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any customer service experience or teamwork skills you have, as these are super important for us at the British Red Cross.
Be Clear About Your Availability:Since we need volunteers who can commit to regular shifts, be upfront about your availability in your application. If you can help out in the afternoons, make sure to mention that so we know you’re a good fit for our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important information about the role!
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Service Volunteer role entails. Familiarise yourself with the tasks like welcoming customers, helping them hire equipment, and using the stock control system. This will show your enthusiasm and readiness to contribute.
✨Showcase Your People Skills
Since this role involves meeting and assisting people, be prepared to share examples of your customer service experience. Think of times when you’ve gone above and beyond for someone or how you’ve handled difficult situations. This will highlight your ability to connect with others.
✨Demonstrate Your Commitment
The organisation values long-term volunteers, so express your willingness to commit to a regular shift for at least 12 months. Mention any previous volunteering experiences that showcase your dedication and reliability, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they support volunteers. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
