At a Glance
- Tasks: Help customers, sort donations, and create exciting displays in our vibrant shop.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Gain retail experience, meet new people, and receive travel expenses.
- Other info: Flexible hours with full training provided; inclusivity is at our core.
- Why this job: Make a positive impact while learning new skills in a friendly environment.
- Qualifications: No experience needed, just a warm smile and a willingness to learn.
Your local British Red Cross shop has a variety of activities available for volunteers to support us in. From sorting stock and preparing donated items for sale to providing great customer service to our donors and customers - we have something to suit most people’s interests. Our shop is a great place to learn new skills and share existing ones. We are currently looking for Till and Customer Service volunteers to help us in our shop. If you have a positive outlook, enjoy speaking to new people and are confident in learning how to use a shop till, then this may be for you.
Till and Customer Service - typical activities:
- Using the shop till to take payment for items
- Promoting Gift Aid to maximise our fundraising potential
- Helping and advising customers
- Undertaking general activities in the shop
No experience is needed. Full training will be provided.
When can I volunteer?
A few hours during the week/weekend - as agreed with the shop manager. There is no minimum commitment or fixed hours, we only ask that we agree hours you are confident you can attend and that you let us know where these hours may change.
Interested? Please click on the apply button and we will be in contact soon. We have a range of opportunities and activities for volunteers in our shops, these are all available to view and apply to by searching your town/city name on this site.
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. As we take great care to ensure that all our volunteers are safe and supported, there may be some locations where we won’t be able to host 15-17 year olds. Please get in touch so that we can help you find a suitable volunteering opportunity.
No two days in our shops are ever the same. From the exciting donations that come through our door, to the wonderful customers who shop with us, our shops are ever changing. But one thing that never changes is that we need volunteers to help us to spread the power of kindness.
What you will be doing:
- Creating exciting window displays
- Sorting donations for selling in the shop
- Helping customers on the shop floor
- Using the till
The skills you need:
- No previous experience is needed
- A warm smile and a friendly outlook
- Complete training (provided) prior to starting
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team
- Gain or pass on retail experience
- A great opportunity to use your existing skills or gain new ones
- Reasonable pre-agreed travel expenses for the role including for attending training
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
Shop Volunteer (Till & Customer Service - Penarth) employer: Cash Hub
The British Red Cross shop in Penarth offers a rewarding volunteering experience where you can develop new skills while making a positive impact in your community. With a focus on inclusivity and support, volunteers enjoy flexible hours, comprehensive training, and the chance to connect with diverse individuals, all within a dynamic team environment. Join us to be part of a humanitarian mission that celebrates kindness and accessibility for all.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Volunteer (Till & Customer Service - Penarth)
✨Tip Number 1
Get to know the shop! Before you apply, pop in and have a chat with the staff. This shows your interest and gives you a feel for the vibe of the place. Plus, it’s a great way to make a good first impression!
✨Tip Number 2
Be yourself during the interview! The British Red Cross values authenticity, so let your personality shine through. Share your passion for helping others and how you can contribute to the team.
✨Tip Number 3
Show off your customer service skills! Think of examples from past experiences where you’ve helped someone or resolved an issue. This will demonstrate that you’re ready to jump into the Till and Customer Service role.
✨Tip Number 4
Don’t forget to follow up! After your chat or interview, send a quick thank-you message. It keeps you on their radar and shows you’re genuinely interested in volunteering with them.
We think you need these skills to ace Shop Volunteer (Till & Customer Service - Penarth)
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your positive outlook and friendly nature.
Tailor Your Application:Make sure to highlight any relevant skills or experiences that relate to customer service or teamwork. Even if you don’t have direct experience, think about how your past roles or activities can apply to this volunteering opportunity.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point, so we can easily see why you’d be a great fit for our shop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get in touch with you quickly. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shop Volunteer entails. Familiarise yourself with the tasks like using the till, sorting donations, and providing customer service. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your Friendly Side
Since this role involves interacting with customers and donors, it’s important to convey your warm personality during the interview. Practice smiling and maintaining a positive attitude, as this will reflect your ability to create a welcoming environment in the shop.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the shop's activities or how they promote inclusivity. This shows that you’re engaged and interested in contributing to the team. Plus, it gives you a chance to learn more about the volunteering experience.
✨Be Open About Your Availability
Since the role offers flexible hours, be clear about when you can volunteer. Discuss your availability openly during the interview, and don’t hesitate to mention any potential changes. This transparency will help build trust with the shop manager.
