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- Tasks: Welcome customers and help them hire wheelchairs and mobility equipment.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Gain new skills, meet diverse people, and make a positive impact.
- Other info: Inclusive environment with support for all volunteers, including travel expenses.
- Why this job: Be part of a team that helps others regain their mobility and independence.
- Qualifications: Good customer service skills, IT proficiency, and a commitment to regular volunteering.
If you enjoy being in an office and like meeting people, this is the role for you. You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office in Norwich (NR6 5HD).
Volunteer requirements:
- Be available to volunteer on a regular weekly basis.
- Be able to commit to a shift on a Wednesday 10am to 1pm.
- Be able to commit to volunteering for a minimum of 12 months.
- Have confident and clear phone use, good customer service skills, and good IT skills.
Diversity:
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement:
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area. If you have any questions before applying, please contact us at volunteerrecruitment@redcross.org.uk.
Volunteer role: Customer Service Volunteer
Where you will be based: Office
Why we want you:
We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.
What you will be doing:
- Giving a warm welcome to customers visiting or phoning us.
- Helping people wanting to hire a wheelchair or other equipment.
- Using a computer-based stock control system.
- Showing people how to use equipment.
- Taking payments / donations.
The skills you need:
- Physically able to safely lift or move wheelchairs and other mobility equipment.
- Some customer service experience is desirable.
- Enjoy meeting people and good people skills.
- Able to work independently and in a team.
- Good IT skills.
- Able to commit to a regular shift on a weekly basis.
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team.
- A great opportunity to use your existing skills or gain new ones.
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
- All training and induction for the role.
- Reasonable pre‑agreed travel expenses for the role including for attending training.
Customer Service Volunteer (Norwich) in Norfolk employer: Cash Hub
Contact Detail:
Cash Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Volunteer (Norwich) in Norfolk
✨Tip Number 1
Get to know the British Red Cross and their mission. When you understand what they stand for, you can tailor your conversations to show how your values align with theirs. This will make you a more appealing candidate!
✨Tip Number 2
Practice your customer service skills before your interview. Role-play scenarios where you might need to help someone hire a wheelchair or answer their questions. The more comfortable you are, the better you'll shine during your chat!
✨Tip Number 3
Don’t forget to highlight your IT skills! Since you'll be using a computer-based stock control system, mentioning any relevant experience can set you apart. We all love a tech-savvy volunteer!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join the team. Let’s get you moving towards that volunteering role!
We think you need these skills to ace Customer Service Volunteer (Norwich) in Norfolk
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you unique.
Show Your Passion: Make sure to express why you’re excited about volunteering with us at the British Red Cross. Whether it’s helping others or being part of a community, let us know what drives you!
Highlight Relevant Skills: Don’t forget to mention any customer service experience or IT skills you have. These are super important for the role, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you started on this rewarding journey with us!
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Volunteer entails. Familiarise yourself with the tasks like welcoming customers, helping them hire equipment, and using the stock control system. This will show your enthusiasm and readiness to contribute.
✨Showcase Your People Skills
Since this role involves meeting and assisting people, be prepared to share examples of your customer service experience. Think of times when you’ve gone above and beyond for someone or how you’ve handled difficult situations. This will highlight your ability to connect with others.
✨Demonstrate Your IT Savvy
As you'll be using a computer-based stock control system, brush up on your IT skills. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly. Being tech-savvy can set you apart from other candidates.
✨Embrace Diversity and Inclusion
The British Red Cross values diversity, so be ready to discuss how you can contribute to an inclusive environment. Share your thoughts on kindness and how you can help create a welcoming space for everyone. This shows that you align with their values and mission.