Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and help them hire wheelchairs and mobility equipment.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Meet new people, gain skills, and make a positive impact.
- Other info: Inclusive environment with support for all volunteers.
- Why this job: Be part of a dynamic team and help others regain their mobility.
- Qualifications: Good customer service skills, IT skills, and a commitment to regular volunteering.
If you enjoy being in an office and like meeting people, this is the role for you. You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office in Norwich (NR6 5HD).
Volunteer requirements:
- Be available to volunteer on a regular weekly basis.
- Be able to commit to a shift on a Wednesday 10am to 1pm.
- Be able to commit to volunteering for a minimum of 12 months.
- Have confident and clear phone use, good customer service skills, and good IT skills.
Diversity:
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement:
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area. If you have any questions before applying, please contact us at volunteerrecruitment@redcross.org.uk.
What you will be doing:
- Giving a warm welcome to customers visiting or phoning us.
- Helping people wanting to hire a wheelchair or other equipment.
- Using a computer-based stock control system.
- Showing people how to use equipment.
- Taking payments / donations.
The skills you need:
- Physically able to safely lift or move wheelchairs and other mobility equipment.
- Some customer service experience is desirable.
- Enjoy meeting people and good people skills.
- Able to work independently and in a team.
- Good IT skills.
- Able to commit to a regular shift on a weekly basis.
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team.
- A great opportunity to use your existing skills or gain new ones.
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
- All training and induction for the role.
- Reasonable pre‑agreed travel expenses for the role including for attending training.
Customer Service Volunteer (Norwich) in Mundesley employer: Cash Hub
Contact Detail:
Cash Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Volunteer (Norwich) in Mundesley
✨Tip Number 1
Get to know the British Red Cross and their mission. When you understand what they stand for, you can tailor your conversations to show how your values align with theirs. This will make you a more appealing candidate!
✨Tip Number 2
Practice your customer service skills before the interview. Role-play scenarios where you might need to help someone hire a wheelchair or answer their questions. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your personal experiences. If you've ever helped someone in need or have a story that showcases your people skills, bring it up! It shows your passion for helping others.
✨Tip Number 4
Don’t forget to follow up after your chat! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Volunteer (Norwich) in Mundesley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a role like this where you'll be assisting those recovering from illness or injury.
Highlight Relevant Skills: Make sure to mention any customer service experience you have, as well as your IT skills. We’re looking for volunteers who can confidently interact with customers and manage equipment, so don’t hold back on showcasing what you bring to the table!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us get a good sense of who you are and how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about volunteering with us right there!
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Volunteer entails. Familiarise yourself with the tasks like welcoming customers, helping them hire equipment, and using the stock control system. This will show your enthusiasm and readiness to contribute.
✨Showcase Your People Skills
Since this role involves meeting and assisting people, be prepared to share examples of your customer service experience. Think of times when you’ve gone above and beyond for someone or how you’ve handled difficult situations. This will highlight your ability to connect with others.
✨Demonstrate Your IT Savvy
As you'll be using a computer-based stock control system, brush up on your IT skills. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly. This shows that you're adaptable and ready to tackle new challenges.
✨Embrace Diversity and Inclusion
The British Red Cross values diversity, so be sure to express your commitment to creating an inclusive environment. Share any experiences you have working with diverse groups or how you promote kindness and understanding in your interactions. This aligns perfectly with their mission!