At a Glance
- Tasks: Welcome customers and help them hire wheelchairs and equipment.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Meet new people, gain skills, and make a positive impact.
- Other info: Inclusive environment with support for all volunteers.
- Why this job: Be part of a dynamic team and help others regain mobility.
- Qualifications: Good communication skills and ability to lift equipment.
If you enjoy being in an office and like meeting people, this is the role for you.
You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury.
Ideally you will live within 10 miles of the British Red Cross office at 209b Whapload Road, Lowestoft, NR32 1UL.
We would like you to
- be available to volunteer on a regular weekly basis.
- be able to commit to one weekly shift on either Wednesday 10am to 1pm or Thursday 1pm to 4pm.
- be able to commit to volunteering for a minimum of 12 months.
- have good use of English and be able to communicate well in person and over the phone, display good customer service skills, work well as part of a team, be able to move wheelchairs and other equipment.
- Diversity
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong.
We want to create an inclusive environment, and promote and spread the power of kindness.
As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role.
If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives.
We welcome refugees, asylum seekers and others currently in the UK to volunteer with us.
We want volunteering to be accessible to everyone.
Health and Safety Statement
We take an individual approach to ensuring your safety.
We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need.
We may not always be able to host 15-17 year olds, please get in touch and we can support you to find another role in your area.
- If you have any questions before applying, please contact us at
- More about this role
- Volunteer role
- Customer Service Volunteer
- Volunteer manager
- Volunteer manager
- Where you will be based
- Office
- Why we want you
We need volunteers like you so that everyone who needs one can get a wheelchair.
Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness.
In this role you will be welcoming customers and helping them to get moving again.
- What you will be doing
- Giving a warm welcome to customers visiting or phoning us.
- Helping people wanting to hire a wheelchair or other equipment.
- Using a computer-based stock control system.
- Showing people how to use equipment.
- Taking payments / donations
- The skills you need
- Physically able to safely lift or move wheelchairs and other mobility equipment
- Some customer service experience is desirable.
- Enjoy meeting people and good people skills.
- Able to work independently and in a team.
- Good IT skills.
- Able to commit to a regular shift on a weekly basis.
- What's in it for you
- Meet new people and be part of a dynamic and inclusive team.
- A great opportunity to use your existing skills or gain new ones.
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
- All training and induction for the role.
- Reasonable pre‑agreed travel expenses for the role including for attending training.
- Whapload Road, Lowestoft, NR32 1UL, United Kingdom
- #J-18808-Ljbffr
Wheelchair Equipment Support Volunteer — Customer Care in Lowestoft employer: Cash Hub
The British Red Cross offers a rewarding volunteer experience as a Stock Assistant in Wantage, where you can make a meaningful impact while being part of a diverse and inclusive team. With flexible hours, comprehensive training, and the opportunity to develop new skills, you'll not only contribute to your local community but also connect with like-minded individuals who share a passion for helping others. Join us and be part of the world's largest humanitarian organisation, where your efforts truly matter.
