At a Glance
- Tasks: Help customers, sort donations, and create exciting displays in our vibrant shop.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Gain retail experience, meet new people, and receive travel expenses.
- Other info: Flexible hours with full training provided; inclusivity is at our core.
- Why this job: Make a positive impact while learning new skills in a supportive environment.
- Qualifications: No experience needed, just a friendly smile and willingness to learn.
Your local British Red Cross shop has a variety of activities available for volunteers to support us in. From sorting stock and preparing donated items for sale to providing great customer service to our donors and customers - we have something to suit most people’s interests. Our shop is a great place to learn new skills and share existing ones. We are currently looking for Till and Customer Service volunteers to help us in our shop. If you have a positive outlook, enjoy speaking to new people and are confident in learning how to use a shop till, then this may be for you.
Till and Customer Service - typical activities:
- Using the shop till to take payment for items
- Promoting Gift Aid to maximise our fundraising potential
- Helping and advising customers
- Undertaking general activities in the shop
No experience is needed. Full training will be provided.
When can I volunteer?
A few hours during the week/weekend - as agreed with the shop manager. There is no minimum commitment or fixed hours, we only ask that we agree hours you are confident you can attend and that you let us know where these hours may change.
Health and Safety Statement
We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. As we take great care to ensure that all our volunteers are safe and supported, there may be some locations where we won’t be able to host 15-17 year olds. Please get in touch so that we can help you find a suitable volunteering opportunity.
No two days in our shops are ever the same. From the exciting donations that come through our door, to the wonderful customers who shop with us, our shops are ever changing. But one thing that never changes is that we need volunteers to help us to spread the power of kindness.
What you will be doing:
- Creating exciting window displays
- Sorting donations for selling in the shop
- Helping customers on the shop floor
- Using the till
The skills you need:
- No previous experience is needed
- A warm smile and a friendly outlook
- Complete training (provided) prior to starting
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team
- Gain or pass on retail experience
- A great opportunity to use your existing skills or gain new ones
- Reasonable pre-agreed travel expenses for the role including for attending training
- An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Shop Volunteer (Till & Customer Service - Cardiff) employer: Cash Hub
The British Red Cross shop in Cardiff offers a welcoming and inclusive environment for volunteers, where you can gain valuable retail experience while making a meaningful impact in your community. With flexible volunteering hours, comprehensive training, and the opportunity to meet new people, this role is perfect for those looking to develop their skills and contribute to a humanitarian cause. Join us in spreading kindness and supporting those in need, all while being part of a dynamic team that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Volunteer (Till & Customer Service - Cardiff)
✨Tip Number 1
Get to know the shop and its vibe! Pop in for a chat with the team before applying. This way, you can show your enthusiasm and get a feel for what they need.
✨Tip Number 2
Practice your customer service skills! Whether it’s chatting with friends or helping someone at the local market, every interaction counts. It’ll help you feel more confident when you’re volunteering.
✨Tip Number 3
Be proactive! If you see something that needs doing in the shop, don’t hesitate to jump in. Showing initiative can really impress the team and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and how to get involved.
We think you need these skills to ace Shop Volunteer (Till & Customer Service - Cardiff)
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly outlook and enthusiasm for helping others.
Tailor Your Application:Make sure to highlight any relevant skills or experiences that relate to customer service or teamwork. Even if you haven't worked in a shop before, think about times you've helped others or worked in a team – we love to see that!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point – this helps us understand your passion for volunteering without getting lost in details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cash Hub
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shop Volunteer entails. Familiarise yourself with the tasks like using the till, sorting donations, and providing customer service. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
Since this role involves interacting with customers and donors, be ready to share examples of how you've successfully communicated or helped others in the past. A warm smile and a friendly attitude can go a long way, so let that shine through during your interview!
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the shop's activities or the team culture. This shows that you're engaged and eager to learn more about the volunteering experience. Plus, it gives you a chance to see if the environment is a good fit for you.
✨Be Open About Your Availability
Since the role offers flexible hours, be clear about when you can volunteer. Discussing your availability upfront helps set expectations and shows that you're committed to making a positive contribution to the team.
