At a Glance
- Tasks: Welcome customers and help them hire wheelchairs and mobility equipment.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Meet new people, gain skills, and receive travel expenses for volunteering.
- Other info: Volunteering opportunities available for everyone, including refugees and asylum seekers.
- Why this job: Make a positive impact on people's lives while being part of an inclusive team.
- Qualifications: Good people skills and ability to lift mobility equipment.
If you enjoy being in an office and like meeting people, this is the role for you. You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office in Andover (SP10 2JD).
We would like you to:
- Be available to volunteer on a regular basis.
- Able to volunteer Tuesdays and Fridays each week.
- Availability to support afternoons would be helpful.
- Be able to commit to volunteering for a minimum of 12 months.
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone.
Health and Safety Statement: We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15-17 year olds, please get in touch and we can support you to find another role in your area.
We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.
What you will be doing:
- Giving a warm welcome to customers visiting or phoning us.
- Helping people wanting to hire a wheelchair or other equipment.
- Using a computer-based stock control system.
- Showing people how to use equipment.
- Taking payments / donations.
The skills you need:
- Physically able to safely lift or move wheelchairs and other mobility equipment.
- Some customer service experience is desirable.
- Enjoy meeting people and good people skills.
- Able to work independently and in a team.
- Able to commit to a regular shift on a weekly basis.
What's in it for you:
- Meet new people and be part of a dynamic and inclusive team.
- A great opportunity to use your existing skills or gain new ones.
- An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
- All training and induction for the role.
- Reasonable pre-agreed travel expenses for the role including for attending training.
Customer Service Volunteer (Andover) employer: Cash Hub
The British Red Cross is an exceptional employer, offering a rewarding opportunity to make a meaningful impact in the community as a Customer Service Volunteer in Andover. With a strong commitment to inclusivity and diversity, we foster a supportive work culture where volunteers can thrive, gain valuable skills, and connect with others while helping individuals regain their mobility after illness or injury. Our focus on volunteer well-being includes covering reasonable travel expenses and providing comprehensive training, ensuring that you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Volunteer (Andover)
✨Join Community Groups
Get involved in local community forums or online groups related to customer support. Websites like Meetup or Facebook groups often host gatherings or discussions where you can meet others in the field and find volunteer opportunities.
✨Volunteer at Events
Look for local events or non-profits that might need extra support. Many organisations host workshops, conferences, or community events, and volunteering there can help you gain practical experience while making great connections.
✨Leverage Your Network
Don’t hesitate to ask friends or connections if they know of any volunteering opportunities in customer support. Word-of-mouth can often lead you to hidden gems that may not be advertised openly.
✨Make Your Passion Visible
Consider starting a blog or social media account where you share insights about customer support. This not only showcases your enthusiasm for the field but can also catch the eye of potential organisations looking for volunteers. Plus, check out our website to find specific volunteering opportunities with Cash Hub!
We think you need these skills to ace Customer Service Volunteer (Andover)
Some tips for your application 🫡
Show Your Passion for Helping Others:When applying for a volunteer role in customer support, it's all about demonstrating your enthusiasm for assisting customers. Share personal experiences where you've helped someone solve a problem or feel more confident. This helps us see your genuine desire to make a difference!
Highlight Your Communication Skills:Customer support is all about clear communication, so make sure to showcase your skills in this area. In your application, mention any relevant experiences, such as previous customer service roles, training, or even volunteer work where you've had to engage with customers or clients directly.
Be Ready to Adapt:When working with customer support, you never know what kind of queries might come your way. Mention your flexibility and ability to learn quickly in your application. We want to see that you're ready to tackle different challenges and adapt your approach as needed!
Share Your Availability:Being a volunteer means you likely have other commitments, so it’s super helpful to specify when you're available to help out in customer support. Let us know your preferred hours or days; it’ll make coordinating schedules a lot easier for everyone involved!
How to prepare for a job interview at Cash Hub
✨Show Your Passion for Helping Others
As a volunteer in customer support, it's all about the vibe! Let your genuine enthusiasm for helping people shine through in the interview. Share experiences where you've gone the extra mile for someone—this will really resonate with Cash Hub's mission and show them you're the right fit.
✨Demonstrate Your Communication Skills
In customer support, stellar communication is key. Prepare to talk about situations where you handled difficult customers or resolved complaints effectively. Maybe even involve role-play scenarios during the interview to showcase your speaking and listening skills. This practical demonstration speaks volumes!
✨Familiarise Yourself with Common Support Tools
Brush up on common customer support software like Zendesk or Freshdesk before the interview. Even as a volunteer, knowing your way around these tools will give you an edge. It shows you're proactive and ready to jump in without needing too much training.
✨Align Your Values with the Company's Mission
Volunteering is often about shared values. Take the time to really understand what Cash Hub stands for and how your own values align with theirs. Discussing this alignment in the interview can make a powerful impact, showing that you’re not just in it for experience, but genuinely care about the role.
