At a Glance
- Tasks: Handle member enquiries via various channels and process applications for loans and savings.
- Company: Cash Box Credit Union is dedicated to providing excellent customer service to its members.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and membership in the Greater Manchester Pension Fund.
- Other info: This role requires a DBS check and involves working from Denton Town Hall.
- Why this job: Join a supportive team with a hybrid working policy, allowing flexibility between home and office.
- Qualifications: Previous customer service experience is beneficial; a positive attitude and willingness to learn are essential.
The predicted salary is between 26509 - 26509 £ per year.
Contract Type: Permanent
Salary: Grade D. Scale 7 £14,668 to Scale 10 - £15,386 (actual salary)
Hours Per Week: 20
Location: Denton Office, Denton Town Hall, Denton, M34 2AP
Cash Box Credit Union operates a Hybrid working policy, with employees working part of the week remotely and part of the week in the office.
Assessment Date: Week commencing 6th July 2026 at Denton Town Hall
The Role
Cash Box Credit Union is looking to recruit an enthusiastic Member Services Officer to join our team to provide excellent customer service to our members. The successful candidate will handle all member enquiries including face to face, telephone, instant messaging and email enquiries. Carry out general administration duties including processing new applications (loans & savings) and maintaining up to date records and represent the organisation at external events as required.
About You
We are looking for someone with a confident and helpful manner, with a willingness to learn and with a positive attitude to change. Previous experience of working with customers and working within the financial services sector would be beneficial but is not essential.
Why work for us?
- Competitive salary
- Membership of the Greater Manchester Pension Fund, which is a Local Government Pension Scheme
- 25 days Annual Leave Entitlement
- Hybrid Working Policy with employees working part of the week remotely and part in the office.
Once fully trained, the successful candidate will be working remotely Monday to Thursday with Fridays working from the Denton Office when we are open to our members. This post requires a DBS check.
Member Services Officer - Cash Box Credit Union in Hyde employer: Cash Box Credit Union
Cash Box Credit Union offers a competitive salary and 25 days annual leave. Located in Denton, it promotes a hybrid working model, allowing employees to work remotely part of the week. The team is committed to delivering exceptional service to its members.
