Cash Access UK’s mission is to sustain communities by supporting the millions of people and small businesses who depend on cash every day. This shared purpose brings our colleagues together and guides the work we do. Every role contributes to delivering the best possible outcomes for the communities we serve.
As a leader at Cash Access UK, you’re not just delivering results, you're shaping culture. You’ll play a key role in driving change, creating a supportive and engaging environment where colleagues can be their best. Leadership at our organisation is about trust, belonging, resilience, helping others succeed and leading by example.
Core Purpose of the Role:
To own and drive CAUK’s customer strategy - strengthening the organisation’s thinking and bringing dedicated expertise on customers as CAUK grows in scale and scope, and ensuring that understanding shapes CAUK’s decisions, its work with banks, and its response to regulatory expectations on customer outcomes.
Role specific skills
- Genuine customer/insight expertise — someone who has practised customer strategy, research, or insight professionally, ideally spanning both qualitative and quantitative approaches, and who can bring rigour and depth CAUK needs more of as it grows.
- Strategic thinking paired with delivery — a structured thinker, who can simplify large amounts of input and devise a rigorous strategic approach, and work to make it happen
- Pragmatic and hands-on — able to get into the detail themselves and produce tangible outputs, as well as convening and aligning. This is a build role that needs someone who drives things forward through doing the work, as well as driving process.
- Political and relational skill — able to build collaborative working relationships with adjacent functions where remits overlap, without needing formal ownership to be effective.
- Evidence-led influencing — strong communication skills, comfortable building the case and argument that you and others can use to influence stakeholders where CAUK doesn’t have direct authority
Leadership at Cash Access UK
- drive engagement amongst your team, creating the right environment for every colleague to be at their best
- manage your team as appropriate, treating each team member as the individual that they are and seeking equity wherever possible
- foster a culture of engagement by ensuring each team member is challenged appropriately so they are stretched without being overwhelmed
- support your team with regular feedback, growth and development conversations
- manage your team’s performance, nurturing talent and managing under performance where it arises with clarity, confidence and support
establish psychological safety so team members feel confident to speak up, raise challenges, and engage in open, adult-to-adult conversations that drive solutions forward
Customer Strategy Manager employer: Cash Access UK
Cash Access UK is an exceptional employer that fosters a collaborative and purpose-driven work culture, where every team member plays a vital role in supporting communities reliant on cash. With a strong focus on employee growth, we offer opportunities for professional development and the chance to make a meaningful impact through your work. Located in a dynamic environment, our team thrives on innovation and teamwork, ensuring that you will leave a legacy of positive change during your time with us.
