Salesforce Administrator

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. As a Salesforce Admin, you will join our Enterprise Systems team and be part of all things Salesforce — helping manage the platform’s day-to-day operations, driving adoption, and turning business needs into well-structured workflows and insights. This role is ideal for someone who is excited by the potential of Salesforce to improve operations, automate processes, and provide data that drives smarter decisions.

This is a hybrid role requiring the successful candidate to work 3 days a week in our Maidstone office.

What you will be doing:

• Translate evolving business requirements into scalable, well-structured Salesforce solutions that address complex workflows across teams in a fast-paced SaaS environment.
• Optimize core Salesforce functionalities, including complex user access controls, automation flows, and platform configurations tailored to a continuously evolving business landscape covering user management, security settings, custom objects, page layouts, workflows, validation rules, and more.
• Collaborate with stakeholders across departments to gather requirements and implement tailored platform solutions.
• Build and maintain high-impact dashboards and reports, enabling leadership to act on real-time, data-driven insights.
• Serve as the primary point of contact for Salesforce support, addressing administrative requests, troubleshooting issues, and handling user inquiries effectively.
• Maintain high data quality standards through advanced import/export processes, deduplication, and cleansing using tools like Data Loader and Workbench.
• Deliver user enablement at scale through compliant documentation, onboarding resources, and structured training for diverse user groups.
• Drive system performance and audit readiness by proactively identifying improvements, staying ahead of Salesforce release cycles, and ensuring platform-wide compliance.

What you will bring:

• 3+ years of hands-on experience administering Salesforce in a business context, with a strong understanding of Lightning Experience and UI components.
• Proficiency in Salesforce configuration, including automation (Flow, Process Builder), reporting, and permission sets.
• Experience supporting cross-functional teams (Sales, Customer Support, Operations) by implementing tailored Salesforce solutions.
• Familiarity with Salesforce data management tools (e.g., Data Loader, Workbench) and integrations with platforms like NetSuite, MuleSoft, or other middleware.
• Familiarity with agile project management tools like Jira and Confluence.
• Proven ability to thrive in B2B SaaS or fast-paced, high-growth environments with a solution-oriented mindset.
• Salesforce Certified Administrator (required), with strong communication skills in English (C1+); additional certifications (e.g., Advanced Admin, Platform App Builder) are a plus.

What’s in it for you:

• Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
• We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
• Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
• We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
• We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
• Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
• We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware: Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date. One of Caseware's core values is Many Voices, One Team and with that in mind, we’re dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply.

Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.

Background Check: Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co.

Security and Fraud: Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.