Instructional Designer Manager in Maidstone

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. The Manager Instructional Design leads the design and delivery of high-quality, standardized product education content that supports global product adoption and customer success. This role is accountable for learning strategy execution, content quality, and consistency across all digital learning formats.

The Manager, Instructional Design leads a team of Instructional Designers and multimedia creators, establishing global standards, templates, and workflows that enable scalable, reusable learning content. Working closely with Product, Professional Services, Product Training, and SMEs, this role ensures complex technical knowledge is translated into clear, learner-focused education. This role sits within the Education Content function of Global Product Education and plays a critical role in enabling global consistency while supporting regional needs.

What you will bring:

• 5+ years experience in instructional design, learning experience design, or digital learning leadership.
• Demonstrated experience leading or mentoring instructional design and content development teams.
• Strong grounding in adult learning theory, curriculum design, and scalable content development.
• Proficiency with e-learning authoring tools (e.g. Articulate Storyline/Rise, Camtasia).
• Experience designing learning for SaaS, technical, or complex software products.
• Strong stakeholder management skills, with the ability to translate technical input into learner-focused outcomes.
• Excellent written and verbal communication skills, with strong attention to detail and quality.
• Comfortable working in a global, cross-functional environment with changing priorities.

Qualifications:

• Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field.
• Experience delivering customer-facing education programs in a global or multi-region organization.
• Familiarity with accessibility standards (WCAG) and content governance practices.
• Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage.

What you will do:

Primary tasks

• Education Content Leadership: Lead and develop a team of Instructional Designers. Set clear priorities, capacity plans, and delivery expectations for global content initiatives. Foster collaboration and continuous improvement within the content team.
• Learning Design Standards & Governance: Define and maintain standardized course templates, learning taxonomies, and development workflows. Ensure consistency across all learning formats, including self-paced courses, VILTs, webinars, and knowledge base educational content. Own content governance practices, including version control, metadata standards, content audits, and quality reviews. Partner with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release.
• Cross-Functional Collaboration: Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning. Align education content with product strategy, release cycles, and customer adoption goals. Ensure strong feedback loops between regional delivery teams and global content strategy.
• Innovation & Continuous Improvement: Pilot and evaluate new learning tools, technologies, and design approaches. Incorporate learner feedback, analytics, and industry best practices to continuously improve content effectiveness. Contribute to the evolution of the Global Product Education strategy.

Secondary responsibilities

• Support Academy initiatives by collaborating on release planning, content readiness, and platform deployment timelines.
• Provide input into accreditation and certification programmes to ensure learning content aligns with assessment and credentialing requirements.
• Contribute to reporting and insights related to content effectiveness, learner engagement, and adoption trends.
• Support onboarding and enablement of new team members and contractors within the Education Content function.
• Participate in cross-functional planning sessions and strategic initiatives as required.
• Travel occasionally to regional offices or planning sessions to support collaboration and alignment.

Additional tasks

• Other administrative and technical tasks that may arise in the general course of business.

What's in it for you:

• Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
• We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
• Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
• We offer competitive compensation, including a competitive salary and comprehensive benefits.
• We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
• Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
• We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware: Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like. One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply.