At a Glance
- Tasks: Build strong relationships and help clients achieve real results through effective marketing strategies.
- Company: Dynamic international B2B media and marketing business with a collaborative culture.
- Benefits: Competitive salary, bonus potential, hybrid working, and opportunities for professional growth.
- Other info: Gain exposure to diverse industries and enjoy genuine autonomy in your role.
- Why this job: Become a trusted advisor and make a real impact on client success and business outcomes.
- Qualifications: Strong relationship management skills and a curiosity about business operations.
The predicted salary is between 40500 - 49500 £ per year.
Customer Success Manager | B2B Media & Marketing London | Hybrid Working – 2 days a week | Permanent 45,000 Basic + 20% Bonus (54,000 OTE)Are you a commercially minded relationship builder who loves understanding what makes businesses tick and helping clients achieve real results?
I'm recruiting for a fantastic Customer Success Manager opportunity with a growing, international B2B media and marketing business.
This is a role where you'll do far more than manage accounts.
You'll become a trusted advisor to senior stakeholders, helping businesses maximise their marketing investment, deliver measurable ROI and build long-term commercial partnerships.
Working across a diverse portfolio spanning technology, finance and procurement to name a few, you'll gain exposure to a variety of businesses, commercial challenges and marketing strategies.
And importantly, you don't necessarily need to come from a traditional Customer Success background.
The Opportunity You'll take ownership of an established portfolio of B2B clients, working closely with account management, sales, marketing, content and data teams to ensure campaigns deliver meaningful business outcomes.
From onboarding and campaign planning through to performance analysis, optimisation and renewal, you'll be at the heart of the client relationship.
Managing a portfolio of approximately 60–70 accounts, including high-value strategic partnerships.
Understanding clients' commercial objectives and ensuring marketing campaigns deliver against agreed KPIs.
Building lasting relationships, identifying risks early and proactively improving client engagement.
Demonstrating ROI: Using campaign analytics, performance reporting and commercial insight to show clients the value of their investment.
Engaging with senior sales and marketing decision-makers, providing recommendations and challenging thinking where appropriate.
Partnering with internal sales, content, marketing and data teams to deliver an exceptional client experience.
Bringing fresh ideas to account management, client retention and customer success processes.
Building relationships face-to-face: Attending relevant client meetings and industry events, alongside regular virtual engagement.
I'm particularly interested in speaking with people who combine strong relationship management skills, commercial awareness and genuine curiosity about how businesses operate.
You might already be working in Customer Success, or your background could be in: Account Management or Client Services B2B Media, Publishing or Marketing Commercial Sales or Sponsorship Marketing Operations or Campaign Management Client-facing Project Management What's more important than your job title is your ability to understand complex client challenges, communicate confidently with senior stakeholders and take ownership of delivering outcomes.
You'll ideally bring an understanding of B2B marketing, confidence working with data and performance metrics, and the ability to manage multiple client priorities. 45,000 basic salary + 20% bonus (54,000 OTE) Permanent position with hybrid working in London Exposure to an international B2B client portfolio across technology, finance and procurement Established accounts and a structured Customer Success framework to build upon Genuine autonomy to own client relationships and influence commercial outcomes A collaborative, entrepreneurial culture within a growing international business Opportunity to bring fresh thinking and help shape how Customer Success is delivered Discipline(s): Events and Business Intelligence Job type: Permanent
Locations
Customer Success Executive (Hybrid) (Permanent) in Somerset, Street employer: Caselton Clark
As a leading international technology and telecoms events and information business, we pride ourselves on fostering a dynamic work culture that encourages creativity and collaboration. Our Central London location offers a vibrant environment with hybrid working options, allowing for a healthy work-life balance while providing ample opportunities for professional growth and development. Join us to lead a talented team in crafting impactful content that drives industry conversations and insights, all while enjoying competitive compensation and a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Hybrid) (Permanent) in Somerset, Street
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Caselton Clark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Caselton Clark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive (Hybrid) (Permanent) in Somerset, Street
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Caselton Clark:Your cover letter is your chance to shine! Tell us why you want to work at Caselton Clark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Caselton Clark!
How to prepare for a job interview at Caselton Clark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
