At a Glance
- Tasks: Lead and deliver large-scale B2B events with a focus on operational excellence.
- Company: Established international events organisation based in Central London.
- Benefits: £70,000 base salary, bonus, comprehensive package, and global travel opportunities.
- Other info: Hybrid work model with a focus on continuous improvement and team development.
- Why this job: Join a dynamic team and make a significant impact in the events industry.
- Qualifications: Proven experience in senior operations and strong leadership skills.
The predicted salary is between 42000 - 84000 € per year.
A well-established international events organisation is looking to appoint a Head of Operations to lead the delivery of a portfolio of large-scale, professionally focused B2B events. These are complex, content-led gatherings delivered across multiple locations, combining senior audiences, structured programmes, and commercial stakeholders. This is a senior, hands-on leadership role with full accountability for operational planning, on-site execution, and team performance. You will be responsible for ensuring events are delivered consistently, efficiently, and to a high standard, while embedding strong operational discipline and continuous improvement across the function.
The Role
- Provide leadership and direction to a team of operational leads and coordinators, creating clarity around responsibilities, standards, and outcomes.
- Own the operational lifecycle across multiple live event programmes running in parallel, from planning through to delivery and review.
- Take responsibility for operational budgets, cost control, and financial performance, balancing quality with commercial outcomes.
- Put in place clear planning frameworks, timelines, and reporting structures to support delivery at scale.
- Review delivery performance post-event, using data, insight, and feedback to drive improvements.
- Appoint, manage, and evaluate third-party suppliers and partners, ensuring reliability, compliance, and value.
- Anticipate and manage operational risk, ensuring readiness across people, processes, and infrastructure.
- Work closely with senior colleagues across commercial, finance, and delivery functions to support wider business objectives.
About You
- Proven experience in a senior operations role managing complex, large-scale delivery.
- Strong people leader with experience coaching and developing high-performing teams.
- Commercially astute with demonstrable budget ownership and financial accountability.
- Highly organised, detail-focused, and comfortable operating in fast-moving environments.
- Confident decision-maker with the ability to balance strategic oversight and hands-on execution.
- Strong stakeholder management skills, internally and externally.
- Proactive, solutions-oriented, and comfortable driving change and improvement.
Head of Operations employer: Caselton Clark
As a leading international events organisation based in the heart of Central London, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. With a comprehensive benefits package, opportunities for global travel, and a strong focus on professional development, we are committed to supporting our team members in achieving their career aspirations while delivering exceptional B2B events. Join us to be part of a collaborative environment where your leadership will drive operational excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend conferences, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers or colleagues, make sure to highlight your experience in managing large-scale events and leading teams. Share specific examples of how you've improved processes or delivered successful projects.
✨Tip Number 3
Prepare for interviews by researching the company and its events. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our team!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your leadership experience, budget management, and any large-scale event delivery you've been involved in. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past successes in operations and how they relate to the responsibilities outlined in the job description. We love a good story!
Showcase Your People Skills:As a senior leader, your ability to manage and develop teams is crucial. In your application, mention how you've successfully led teams in the past, focusing on coaching and performance improvement. We’re all about strong people leaders here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Caselton Clark
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the organisation runs. Familiarise yourself with their portfolio and understand what makes their B2B events unique. This will not only show your genuine interest but also help you discuss how your experience aligns with their operational needs.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership approach is crucial. Prepare examples that highlight how you've successfully led teams in high-pressure environments. Discuss specific strategies you've used to coach and develop team members, ensuring they perform at their best.
✨Be Financially Savvy
Since budget ownership is key for this role, come prepared to discuss your experience with financial accountability. Bring examples of how you've managed operational budgets, controlled costs, and achieved commercial outcomes without compromising quality.
✨Prepare for Scenario Questions
Expect questions about managing operational risks and handling complex event logistics. Think through potential scenarios you might face in this role and how you would tackle them. This will demonstrate your proactive mindset and solutions-oriented approach.
