At a Glance
- Tasks: Engage customers, provide expert advice, and achieve sales targets in a stylish showroom.
- Company: Join a respected British furniture brand known for contemporary design and quality.
- Benefits: Competitive salary, staff discounts, and ongoing training in a creative environment.
- Other info: Collaborative team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the face of a brand that transforms living spaces with beautiful furniture.
- Qualifications: Retail or customer-facing experience, strong communication skills, and a passion for design.
The predicted salary is between 25000 - 30000 £ per year.
Location: London Showroom
Type: Full-time - Tuesday to Saturday
About Case
Case creates contemporary furniture, lighting and accessories that combine intelligent design, exceptional quality and enduring value. Working with leading international designers, we create products that are made to last and designed for modern living.
We're looking for a passionate and customer-focused Showroom Sales Executive to join our London showroom team. This is an exciting opportunity for someone who loves great design, enjoys building relationships with customers and takes pride in delivering an exceptional retail experience.
The Role
As a Showroom Sales Executive, you will be the face of the Case brand, helping customers discover products that suit their homes, lifestyles and needs. You'll provide expert product knowledge, deliver outstanding customer service and play a key role in achieving showroom sales targets. Working closely with the wider sales, customer service and marketing teams, you'll ensure every visitor receives a welcoming, inspiring and seamless experience.
Key Responsibilities
- Sales & Customer Experience
- Welcome and engage customers visiting the showroom.
- Provide expert advice on the Case collection, materials, finishes and product specifications.
- Build strong customer relationships and confidently guide customers through the purchasing journey.
- Generate and convert sales opportunities to achieve individual and showroom sales targets.
- Follow up customer enquiries, quotations and leads in a timely and professional manner.
- Maintain a thorough understanding of product ranges, new launches and design stories.
- Showroom Management
- Ensure the showrooms in Wandsworth and dedicated space at Heal's, Tottenham Court Road are always presented to the highest standard.
- Support showroom merchandising, styling and product displays.
- Assist with the implementation of seasonal updates and new product launches.
- Maintain accurate pricing, product information and display materials.
- Help create a welcoming and inspiring environment that reflects the Case brand.
- Customer Service & Administration
- Process customer orders accurately and efficiently.
- Liaise with customer service and operations teams to ensure a seamless customer experience.
- Maintain accurate customer records within CRM systems.
- Resolve customer queries professionally and proactively.
- Support after-sales service where required.
- Brand Representation
- Act as an ambassador for the Case brand and design philosophy.
- Build relationships with retail customers, interior designers, architects and trade clients.
- Support showroom events, launches and marketing initiatives when required.
- Stay informed about design, interiors and furniture trends.
About You
- Previous experience in a retail sales, showroom sales or customer-facing role.
- A proven ability to build rapport and convert sales opportunities.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Self-motivated, proactive and commercially minded.
- Comfortable working both independently and as part of a team.
- Proficient with CRM systems and standard business software.
Desirable Experience
- Experience within furniture, interiors, homewares, luxury retail or design-led brands.
- An interest in contemporary furniture, interiors and product design.
- Experience working within the premium furniture retail market.
- Knowledge of materials, finishes and furniture manufacturing processes.
- Ability to work regular Saturdays.
What We Offer
- Opportunity to work with a respected British furniture brand.
- A collaborative and creative working environment.
- Competitive salary.
- Staff discount on Case products.
- Ongoing product and sales training.
If you're passionate about design, enjoy building relationships and love helping customers create beautiful living spaces, we'd love to hear from you.
Sales/Showroom Executive in London employer: Case
At Case, we pride ourselves on being an exceptional employer, offering a collaborative and creative working environment in our London showroom. As a Sales/Showroom Executive, you'll not only enjoy competitive salaries and staff discounts but also benefit from ongoing training and development opportunities that foster personal and professional growth. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences while working with beautiful, contemporary furniture designed for modern living.
StudySmarter Expert Advice🤫
We think this is how you could land Sales/Showroom Executive in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Case, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Case!
We think you need these skills to ace Sales/Showroom Executive in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Case, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Case and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Case that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Case
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
