At a Glance
- Tasks: Lead client services projects and ensure high-quality results for global legal outcomes.
- Company: Join Epiq, a values-driven community focused on integrity and collaboration.
- Benefits: Flexible work environment, enterprise-wide learning, and opportunities for career growth.
- Other info: Work in a supportive culture that celebrates diversity and promotes innovation.
- Why this job: Make a meaningful impact in a dynamic role with modern platforms and AI.
- Qualifications: 5+ years in client services, strong leadership, and analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Summary
The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Job Responsibilities
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
- Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
- Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
Experience
- Required: Minimum of 5 years of experience in client services or a related field.
- Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
- Preferred: Experience in leading client services project teams and managing client services projects.
- Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
- Preferred: Law Firm Operations experience.
Skills
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic
- Team Leadership
Certifications
- Required: None.
- Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
- Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
- Must be authorised to work in the United Kingdom for any employer.
Lead Project Manager in London employer: Case Pilots
At Epiq, we pride ourselves on being an exceptional employer that champions integrity and relentless service within a dynamic, values-driven community. Our commitment to employee growth is evident through enterprise-wide learning opportunities and a flexible work culture that respects life beyond the office. Join us in a collaborative environment where your contributions lead to meaningful global legal outcomes, all while enjoying the benefits of modern technology and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and project management fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Epiq!
✨Tip Number 2
Prepare for interviews by researching Epiq’s values and recent projects. Tailor your responses to show how your experience aligns with their mission of delivering high-quality client services. Remember, they love a good story, so share examples that highlight your leadership and problem-solving skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience in managing client services projects and how you’ve tackled challenges in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Epiq team. Keep an eye on their careers page for new opportunities that match your skills!
We think you need these skills to ace Lead Project Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Project Manager role. Highlight your experience in client services and Agile environments, as well as any relevant qualifications that align with Epiq's values and goals.
Showcase Your Leadership Skills:Since this role requires strong leadership, don’t shy away from sharing examples of how you've successfully led project teams in the past. Use specific instances where your leadership made a difference in project outcomes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for the hiring team to see why you’re a great fit for the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Epiq!
How to prepare for a job interview at Case Pilots
✨Know Your Project Management Inside Out
Make sure you’re well-versed in project management methodologies, especially Agile, as this role requires experience in fast-paced environments. Brush up on your leadership skills and be ready to discuss how you've successfully led teams in the past.
✨Understand Epiq's Values
Familiarise yourself with Epiq’s core values like integrity and relentless service. Be prepared to share examples of how you embody these values in your work, as cultural fit is just as important as skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and risk management skills. Think of specific instances where you identified potential risks in a project and how you mitigated them to ensure success.
✨Showcase Your Communication Skills
As a Lead Project Manager, communication is key. Prepare to demonstrate how you’ve effectively communicated with stakeholders and team members in previous roles. Use clear examples to illustrate your ability to foster collaboration and build trust.
