At a Glance
- Tasks: Support customers by resolving issues and enhancing service experiences in a dynamic SaaS environment.
- Company: Join Case IQ, a leading B2B SaaS company focused on governance, risk, and compliance.
- Benefits: Enjoy remote work, competitive benefits, and a generous professional development budget.
- Other info: Flexible work environment with opportunities for career growth and mentorship.
- Why this job: Make a real impact by helping organisations create safer workplaces with innovative software solutions.
- Qualifications: Degree in computer science and strong web application development skills required.
Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business. Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.
Role Summary
The Software Application Developer will support Case IQ customers by resolving issues, improving service experiences, and partnering across teams to strengthen customer outcomes. Working closely with internal stakeholders, this role is expected to balance quality, speed, collaboration, and sound judgment in a scaling B2B SaaS environment.
What You'll Do
- Full stack development with JavaScript using Node.js and Backbone.js frameworks
- Modify data and update database structures for an SQL type database
- Review and complete assigned tickets while managing feedback loop as needed
- Utilize troubleshooting skills while providing technical support to customers via email and phone
- Ensure customer requests are acknowledged and resolved within SLA's
- Debug reported issues within the application while testing and verifying changes
- Consistently update and manage GitHub branches and changes
- Utilize a Linux based operating system to manage and deploy application changes via Docker
- Contribute to product evolution and acquire new knowledge to improve support offering
- Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes.
What Success Looks Like
- 30 Days: Complete intro onboarding, role-specific training, and security/compliance expectations. Build context on Case IQ's products, customers, systems, team processes, and role priorities.
- 60 Days: Begin handling customer requests or assigned support workflows with manager support, clear documentation, and timely escalation.
- 90 Days: Resolve common issues independently, maintain accurate case notes, and communicate clearly with customers and internal teams.
- 6 Months: Contribute to improved response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction.
- 1 Year: Operate as a reliable customer advocate who strengthens support quality, efficiency, and cross-functional problem solving and helping mentor junior developers / collaborate within team.
Who You Are
- Graduate of a university or college computer science program
- Strong basis in building web applications using JavaScript, HTML5 and CSS3
- Excellent communication skills, verbal and written, with a superior command in English
- Eager to constantly learn and apply new technologies
- Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git
- Portfolio, demos or published JavaScript code on GitHub (Asset)
Perks and Benefits
- Work remotely within a flexible work environment
- Competitive company-paid benefits plan starting day 1!
- Generous professional development budget
- RRSP/401k matching program
- Half-day Fridays in the summer
Selected candidates will be contacted through BambooHR (please check your junk mail). Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at hr@caseiq.com.
Support Application Developer employer: Case IQ
At Case IQ, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our generous professional development budget and flexible remote work environment, allowing you to thrive while contributing to meaningful solutions in the governance, risk, and compliance space. Join us to be part of a team that values your insights and empowers you to make a significant impact on customer success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Support Application Developer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Case IQ or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Case IQ.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Case IQ.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Case IQ that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Support Application Developer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Case IQ.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Case IQ and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Case IQ
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Case IQ uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
