Credit Controller in Bury St Edmunds

Credit Controller Location: Busy St Edmunds Salary: Competitive, depending on experience Job Type: Full-time, Permanent Salary: £35,000 p.a. We’re looking for an experienced Credit Controller to join a busy accounts team in Woolpit. This is a varied role where you’ll take ownership of the credit control process, ensuring outstanding debts are collected within agreed terms while maintaining positive relationships with customers. You’ll also work closely with the wider Accounts and Sales teams, providing insight into customer accounts, credit risk and cash flow. The Role As Credit Controller, your responsibilities will include: * Making outbound calls to customers to ensure outstanding debts are collected within agreed terms. * Managing customer accounts, including allocating payments and maintaining accurate ledgers. * Requesting remittance advice where payments cannot be easily allocated. * Monitoring and reducing unallocated cash balances. * Managing copy invoice requests and resolving sales ledger queries promptly. * Building and maintaining strong relationships with customers and internal teams. * Reviewing customer credit limits in line with company policy. * Supporting credit insurance requirements and preparing relevant reports. * Working closely with the Sales team to approve credit and release sales orders. * Liaising with credit insurers and credit reference agencies. * Identifying and resolving discrepancies across customer accounts and ledgers. * Preparing and presenting updates at credit control meetings. * Supporting month-end procedures and ensuring financial information is accurate. * Analysing and reporting on sales credit notes, ensuring they are valid and correctly processed. * Supporting the wider Accounts team with holiday and absence cover when required. * Assisting with the development of processes and reporting tools to improve credit control procedures. * Carrying out other relevant accounts, administrative and credit control duties as required. About You We’re looking for someone who is confident, organised and commercially aware, with previous experience in a credit control or sales ledger environment. You’ll ideally have: * Previous experience in credit control, accounts receivable or sales ledger. * Excellent communication and relationship-building skills. * Confidence making outbound credit control calls and dealing with payment queries. * Strong attention to detail and excellent organisational skills. * The ability to analyse account information and identify discrepancies or potential risks. * Good Excel and general IT skills. * The ability to work independently while also being a strong team player. * A professional and proactive approach to resolving queries and collecting outstanding debt. Why Apply? This is an excellent opportunity to join an established business in a varied Credit Controller position, with the chance to take ownership of your accounts while working closely with Sales, Accounts and senior management. If you’re an experienced Credit Controller looking for your next opportunity, we’d love to hear from you