Logistics Assistant

At Casablanca Paris, every detail is a narrative—of craftsmanship, passion, and timeless elegance.

As we continue to grow our Maison, we are seeking a dedicated Logistics Assistant to support our expanding operations and ensure our pieces reach the world with precision and care.

In this role, you will play a key part in Logistics and Order Management , with responsibilities that include coordinating the dispatch and allocation of stock across both Retail and Wholesale channels.

The role:

Logistics & Order Management

• Dispatch and allocate stock for both Retail and Wholesale channels.
• Coordinate exports with transport partners, including customs clearance and documentation.
• Liaise daily with 3PL partners to resolve order-related queries and maintain strong working relationships.
• Prepare invoices and packing lists for local, EU, and international shipments in coordination with warehouse and suppliers.
• Monitor and raise paperwork for proforma payments.
• Issue credit notes and maintain import/export documentation, order and invoice confirmations.
• Manage and regularly update the customer database master file.
• Build and maintain relationships with key customers, understanding specific requirements and timelines to enhance service delivery.
• Coordinate wholesale returns and ensure timely processing of inbound stock.
• Support accurate stock management including stock receipts, returns, and discrepancy resolution.
• Handle ad hoc requests from the department and management as needed.

Warehouse Coordination

• Book in production deliveries promptly.
• Monitor the production critical path in collaboration with Sales to plan stock allocations.
• Coordinate inbound and outbound warehouse operations.
• Reconcile stock levels between Odoo ERP and WMS systems.
• Optimise workflow and ensure system efficiency.
• Lead coordination of bi-annual stock take and ensure data alignment.

Customer Service

• Respond to customer queries regarding shipments and tracking in a timely and professional manner.
• Manage and resolve customer claims related to returns or repairs, including warehouse coordination when necessary.

The candidate

• Strong organisational skills with excellent attention to detail.
• Proven problem-solving and numerical abilities.
• Able to work independently and collaboratively across teams.
• Proactive, resilient, and self-motivated with a positive attitude.
• Excellent communication skills – both written and verbal.
• Commercially aware, with an understanding of how decisions impact customer experience and business outcomes.
• Comfortable working under pressure and meeting deadlines.
• High accountability and ownership of responsibilities.
• Proficient in Microsoft Office, especially Excel.
• Experience with ERP and WMS systems is a plus.
• Passion for delivering outstanding customer service.