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- Tasks: Lead and manage responsive repairs and maintenance services across our contract portfolio.
- Company: Join a dynamic team focused on high-quality service delivery.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Full UK driving licence required; travel across sites is part of the role.
- Why this job: Be at the forefront of improving service quality and customer satisfaction.
- Qualifications: Experience in repairs and maintenance management with strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Main purpose of the role: We are seeking an experienced Contracts Manager Repairs & Maintenance to lead the effective delivery of responsive and planned maintenance services across our contract portfolio. You will play a key role in ensuring high-quality, cost-effective and compliant repairs & maintenance services, while driving performance, improving customer satisfaction, and strengthening contractor delivery standards. This is a hands-on operational leadership role with real influence over service quality, budgets, and continuous improvement.
Responsibilities and Key Duties:
- Lead the day-to-day delivery of responsive repairs and planned maintenance services
- Manage contractor and supplier performance, ensuring delivery against SLAs and KPIs
- Oversee budgets, cost control, and value-for-money service delivery
- Conduct regular site inspections and quality audits to maintain high standards
- Ensure full compliance with health & safety legislation and statutory requirements
- Develop and improve maintenance delivery processes and service efficiency
- Handle escalated complaints and complex service issues, ensuring timely resolution
- Produce accurate performance reports and present findings to senior management
- Support service improvement initiatives and drive innovation in repair delivery
About you:
We are looking for someone with strong operational experience in repairs and maintenance who can confidently manage contractors, budgets, and service performance in a fast-paced environment. You will have:
- Proven experience in repairs, maintenance, or property services contract management
- Lateral thinking and strong leadership experience managing contractors or operational teams is essential.
- Experience working with KPIs, SLAs, and performance monitoring
- Good understanding of health & safety compliance in property or construction environments
- Strong financial awareness with experience managing budgets
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach with strong attention to detail
- Ability to perform under pressure and manage competing priorities
Desirable experience:
- Social housing, local authority, or housing association environment
- Managing large-scale repairs or maintenance contracts
- Experience handling escalated customer or tenant issues
- Relevant qualifications (e.g. HNC/HND, CIOB, IOSH or equivalent experience)
Additional Information:
- Full UK driving licence required.
- Travel across sites within the region will be required
- Opportunity to influence service improvement and operational performance
Contracts Manager - Repairs & Maintenance in Waterloo employer: Casa Property Group Ltd
Contact Detail:
Casa Property Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Repairs & Maintenance in Waterloo
✨Tip Number 1
Network like a pro! Reach out to your contacts in the repairs and maintenance sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to repairs and maintenance, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed contractors and improved service delivery in past roles. Highlighting your operational experience will demonstrate that you're the right fit for this hands-on role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contracts Manager - Repairs & Maintenance in Waterloo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs and maintenance. We want to see how you've managed contractors and budgets, so don’t hold back on those details!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We’re looking for someone who can confidently manage teams and drive performance, so share examples of how you’ve done this in the past.
Be Specific About Compliance: Since health & safety compliance is crucial, include any relevant experience you have in this area. We want to know how you’ve ensured compliance in previous roles, so be specific!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Casa Property Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will show that you understand the operational side of things and can hit the ground running.
✨Showcase Your Leadership Skills
Be ready to discuss your experience managing contractors and operational teams. Prepare examples of how you've led teams to improve service delivery or resolve complex issues. Highlighting your leadership style and how it aligns with the company's goals will set you apart.
✨Demonstrate Financial Acumen
Since budget management is a big part of this role, come prepared to talk about your experience with cost control and value-for-money service delivery. Bring specific examples of how you've successfully managed budgets in previous roles to illustrate your financial awareness.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about past challenges you've faced in repairs and maintenance, and how you resolved them. This will help you demonstrate your proactive, solutions-focused approach and ability to perform under pressure.