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- Tasks: Lead the delivery of responsive and planned maintenance services across our contract portfolio.
- Company: Join a dynamic team focused on high-quality repairs and maintenance.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Full UK driving licence required; travel across sites will be necessary.
- Why this job: Shape service quality and drive innovation in a fast-paced environment.
- Qualifications: Experience in repairs and maintenance contract management is essential.
The predicted salary is between 45000 - 55000 £ per year.
Main purpose of the role: We are seeking an experienced Contracts Manager Repairs & Maintenance to lead the effective delivery of responsive and planned maintenance services across our contract portfolio. You will play a key role in ensuring high-quality, cost-effective and compliant repairs & maintenance services, while driving performance, improving customer satisfaction, and strengthening contractor delivery standards. This is a hands-on operational leadership role with real influence over service quality, budgets, and continuous improvement.
Responsibilities and Key Duties:
- Lead the day-to-day delivery of responsive repairs and planned maintenance services
- Manage contractor and supplier performance, ensuring delivery against SLAs and KPIs
- Oversee budgets, cost control, and value-for-money service delivery
- Conduct regular site inspections and quality audits to maintain high standards
- Ensure full compliance with health & safety legislation and statutory requirements
- Develop and improve maintenance delivery processes and service efficiency
- Handle escalated complaints and complex service issues, ensuring timely resolution
- Produce accurate performance reports and present findings to senior management
- Support service improvement initiatives and drive innovation in repair delivery
About you:
We are looking for someone with strong operational experience in repairs and maintenance who can confidently manage contractors, budgets, and service performance in a fast-paced environment. You will have:
- Proven experience in repairs, maintenance, or property services contract management
- Lateral thinking and strong leadership experience managing contractors or operational teams is essential.
- Experience working with KPIs, SLAs, and performance monitoring
- Good understanding of health & safety compliance in property or construction environments
- Strong financial awareness with experience managing budgets
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach with strong attention to detail
- Ability to perform under pressure and manage competing priorities
Desirable experience:
- Social housing, local authority, or housing association environment
- Managing large-scale repairs or maintenance contracts
- Experience handling escalated customer or tenant issues
- Relevant qualifications (e.g. HNC/HND, CIOB, IOSH or equivalent experience)
Additional Information:
- Full UK driving licence required.
- Travel across sites within the region will be required
- Opportunity to influence service improvement and operational performance
Contracts Manager - Repairs & Maintenance in Preston employer: Casa Property Group Ltd
Contact Detail:
Casa Property Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Repairs & Maintenance in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to repairs and maintenance, and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed contractors and improved service delivery in past roles. Highlighting your operational experience will demonstrate that you’re the right fit for this hands-on position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contracts Manager - Repairs & Maintenance in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in repairs and maintenance, focusing on your leadership skills and how you've managed contractors and budgets in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service delivery or resolved complex issues. Numbers and results speak volumes!
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We want to see your personality shine through, so let your passion for the role come across!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Casa Property Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Being able to discuss these confidently will show that you understand the operational side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed contractors or operational teams in the past. Highlight your lateral thinking and problem-solving abilities, especially in high-pressure situations. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions about handling escalated complaints or complex service issues. Think of specific instances where you've resolved such challenges and be ready to explain your thought process and the outcomes. This will showcase your proactive, solutions-focused approach.
✨Understand Compliance and Safety
Brush up on health and safety legislation relevant to property services. Be prepared to discuss how you ensure compliance and maintain high standards during site inspections. This knowledge is crucial for the role and will reflect your attention to detail.