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- Tasks: Lead the delivery of responsive and planned maintenance services across our contract portfolio.
- Company: Join a dynamic team focused on high-quality repairs and maintenance.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Full UK driving licence required; travel across sites will be necessary.
- Why this job: Shape service quality and drive innovation in a fast-paced environment.
- Qualifications: Experience in repairs and maintenance contract management is essential.
The predicted salary is between 45000 - 55000 £ per year.
Main purpose of the role: We are seeking an experienced Contracts Manager Repairs & Maintenance to lead the effective delivery of responsive and planned maintenance services across our contract portfolio. You will play a key role in ensuring high-quality, cost-effective and compliant repairs & maintenance services, while driving performance, improving customer satisfaction, and strengthening contractor delivery standards. This is a hands-on operational leadership role with real influence over service quality, budgets, and continuous improvement.
Responsibilities and Key Duties:
- Lead the day-to-day delivery of responsive repairs and planned maintenance services
- Manage contractor and supplier performance, ensuring delivery against SLAs and KPIs
- Oversee budgets, cost control, and value-for-money service delivery
- Conduct regular site inspections and quality audits to maintain high standards
- Ensure full compliance with health & safety legislation and statutory requirements
- Develop and improve maintenance delivery processes and service efficiency
- Handle escalated complaints and complex service issues, ensuring timely resolution
- Produce accurate performance reports and present findings to senior management
- Support service improvement initiatives and drive innovation in repair delivery
About you:
We are looking for someone with strong operational experience in repairs and maintenance who can confidently manage contractors, budgets, and service performance in a fast-paced environment. You will have:
- Proven experience in repairs, maintenance, or property services contract management
- Lateral thinking and strong leadership experience managing contractors or operational teams is essential.
- Experience working with KPIs, SLAs, and performance monitoring
- Good understanding of health & safety compliance in property or construction environments
- Strong financial awareness with experience managing budgets
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach with strong attention to detail
- Ability to perform under pressure and manage competing priorities
Desirable experience:
- Social housing, local authority, or housing association environment
- Managing large-scale repairs or maintenance contracts
- Experience handling escalated customer or tenant issues
- Relevant qualifications (e.g. HNC/HND, CIOB, IOSH or equivalent experience)
Additional Information:
- Full UK driving licence required.
- Travel across sites within the region will be required
- Opportunity to influence service improvement and operational performance
Contracts Manager - Repairs & Maintenance employer: Casa Property Group Ltd
Contact Detail:
Casa Property Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Repairs & Maintenance
✨Tip Number 1
Network like a pro! Reach out to your contacts in the repairs and maintenance sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience with managing contractors and budgets. Share specific examples of how you've improved service delivery or resolved complex issues in the past.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of KPIs and SLAs. Be ready to discuss how you’ve used these metrics to drive performance in previous roles. Confidence in your numbers will impress any hiring manager!
We think you need these skills to ace Contracts Manager - Repairs & Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in repairs and maintenance, especially any leadership roles you've had managing contractors and budgets. We want to see how your skills match what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you’ve improved service delivery or managed budgets effectively. This helps us see the impact you've made in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Casa Property Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Being able to discuss these confidently will show that you understand the operational side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed contractors or operational teams in the past. Highlight your experience in driving performance and improving service delivery. This is a hands-on role, so demonstrating your leadership style and how you handle challenges will be crucial.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling escalated complaints or managing tight budgets. Think through your approach to problem-solving and be ready to share specific examples of how you've navigated similar challenges before.
✨Understand Compliance and Safety Standards
Since health and safety compliance is a big part of this role, make sure you can discuss relevant legislation and how you've ensured compliance in previous positions. Showing that you prioritise safety will resonate well with the interviewers.