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- Tasks: Lead the delivery of responsive repairs and maintenance services across our contract portfolio.
- Company: Join a dynamic team focused on high-quality service delivery in repairs and maintenance.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Full UK driving licence needed; travel across sites is part of the role.
- Why this job: Influence service quality and drive innovation in a fast-paced environment.
- Qualifications: Experience in repairs management, strong leadership, and budget handling skills required.
The predicted salary is between 40000 - 50000 £ per year.
Main purpose of the role: We are seeking an experienced Contracts Manager in Repairs & Maintenance to lead the effective delivery of responsive and planned maintenance services across our contract portfolio. You will play a key role in ensuring high-quality, cost-effective and compliant repairs & maintenance services, while driving performance, improving customer satisfaction, and strengthening contractor delivery standards. This is a hands-on operational leadership role with real influence over service quality, budgets, and continuous improvement.
Responsibilities and Key Duties:
- Lead the day-to-day delivery of responsive repairs and planned maintenance services
- Manage contractor and supplier performance, ensuring delivery against SLAs and KPIs
- Oversee budgets, cost control, and value-for-money service delivery
- Conduct regular site inspections and quality audits to maintain high standards
- Ensure full compliance with health & safety legislation and statutory requirements
- Develop and improve maintenance delivery processes and service efficiency
- Handle escalated complaints and complex service issues, ensuring timely resolution
- Produce accurate performance reports and present findings to senior management
- Support service improvement initiatives and drive innovation in repair delivery
About you: We are looking for someone with strong operational experience in repairs and maintenance who can confidently manage contractors, budgets, and service performance in a fast-paced environment. You will have:
- Proven experience in repairs, maintenance, or property services contract management
- Lateral thinking and strong leadership experience managing contractors or operational teams is essential.
- Experience working with KPIs, SLAs, and performance monitoring
- Good understanding of health & safety compliance in property or construction environments
- Strong financial awareness with experience managing budgets
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach with strong attention to detail
- Ability to perform under pressure and manage competing priorities
Desirable experience:
- Social housing, local authority, or housing association environment
- Managing large-scale repairs or maintenance contracts
- Experience handling escalated customer or tenant issues
- Relevant qualifications (e.g. HNC/HND, CIOB, IOSH or equivalent experience)
Additional Information:
- Full UK driving licence required.
- Travel across sites within the region will be required
- Opportunity to influence service improvement and operational performance
Contracts Manager - Repairs & Maintenance in Accrington employer: Casa Property Group Ltd
Contact Detail:
Casa Property Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Repairs & Maintenance in Accrington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the repairs and maintenance sector. Attend industry events or join relevant online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Tailor your responses to show how your experience aligns with their needs, especially around managing contractors and budgets.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved service delivery or handled escalated issues. This will demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Contracts Manager - Repairs & Maintenance in Accrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your operational experience in repairs and maintenance, and don’t forget to showcase your leadership skills managing contractors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contracts Manager role. Mention your experience with KPIs and SLAs, and how you’ve improved service delivery in past roles.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled escalated complaints or complex service issues. We want to see your proactive, solutions-focused approach in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Casa Property Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will show that you understand the operational side of things and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed contractors or operational teams in the past. Highlight your lateral thinking and problem-solving abilities, especially in high-pressure situations. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Be Budget Savvy
Since managing budgets is a big part of this role, come ready to discuss your experience with financial management. Share specific instances where you’ve controlled costs or improved value-for-money service delivery. This will help convey your strong financial awareness.
✨Communicate Clearly
Excellent communication is key in this role, so practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've handled escalated complaints or complex service issues in the past. This will showcase your stakeholder management skills and proactive approach.