At a Glance
- Tasks: Manage and resolve complex POS integration support cases using cutting-edge technology.
- Company: Join DoorDash's innovative In-Store Technology team transforming hospitality operations.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on automation and AI-driven solutions.
- Why this job: Make a real impact on restaurant experiences while working with advanced tech.
- Qualifications: 3+ years in technical support with hands-on POS integration experience.
The predicted salary is between 50000 - 70000 £ per year.
About The Team
The In-Store Technology organization at Door Dash is committed to building products that help restaurants create exceptional experiences every day.
We are a growing team of engineers and builders on a mission to transform hospitality operations.
Within Integrations, we connect our in-store platform to point-of-sale systems so restaurants see accurate check data, spend, and service status alongside guest and reservation information.
About The Team
The In-Store Technology organization at Door Dash is committed to building products that help restaurants create exceptional experiences every day.
We are a growing team of engineers and builders on a mission to transform hospitality operations.
Within Integrations, we connect our in-store platform to point-of-sale systems so restaurants see accurate check data, spend, and service status alongside guest and reservation information.
About The Role
We're hiring a Technical Support Engineer focused on POS integrations.
You'll manage and resolve complex integration support cases by leveraging technology, logs, and APIs to diagnose failures and maximise reliability for restaurants and POS partners.
You'll work closely with our Product and Engineering team, support POS go-lives and partner onboarding, and become a subject-matter expert who contributes to our technical knowledge base, runbooks, and support automation.
This role offers the opportunity to work with cutting-edge hospitality technology while directly impacting client success, supporting POS connectivity for venues and POS vendors on our platform.
You’ll support POS connectivity at the integration layer (middleware, APIs, and partner-built connectors), not cashier workflows or physical point-of-sale equipment.
- You’re Excited About This Opportunity Because You Will…
- Manage complex T2/T3 POS integration support cases on a daily basis and document customer and partner interactions from investigation through resolution.
This role combines client-facing support with high caliber troubleshooting and expertise to debug and resolve issues.
- Own POS integration issues— credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutover—across restaurants and POS integration partners.
- Partner with internal teams including Product, Engineering, Sales, Customer Success, and Implementation to resolve integration issues and provide feedback that informs the product roadmap.
- Perform detailed QA and diagnosis of application, configuration, and partner environment issues using logs, API payloads, and reproduction tools.
- Credential and onboard POS partners per SOP—API access, scope, secure delivery, and developer documentation.
- Build leverage with automation and AI—improve internal tooling, workflows, and runbooks; use AI‑assisted triage and documentation where it saves time without sacrificing accuracy.
- Provide extraordinary customer and partner experiences with tenacity to drive issues to resolution, and author training and knowledge-base content while mentoring less senior TSEs on POS integration patterns.
- Help us pave the way for better products and features through helping to convert customer and integrator feedback into product roadmaps
- We’re Excited About You Because…
- You have 3+ years of experience in a technical support, integration support, or solutions role with B2B and/or Saa S experience, and hands‑on POS integration experience in production—checks/tickets, locations and tables, API auth, webhooks, and polling.
- You have depth in at least two POS ecosystems or middleware platforms (e. g.
Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys, or connector vendors) and have debugged check-to-guest or check-to-reservation linking (table and time alignment).
- You have knowledge and experience with APIs (required)—REST, webhooks, auth, JSON payloads—and strong ability to inspect and diagnose issues in web applications and data-intensive integration flows.
- You have experience with JSON, Python, and HTTP debugging, including the ability to reproduce issues with curl/Postman and follow backend integration code for escalations.
- You have experience using Zendesk and Jira (Salesforce a plus) with a commitment to providing extraordinary customer and partner experiences.
- You have a track record of automation or workflow improvement and pragmatic use of AI in support work—with strong verification instincts before anything customer-facing.
- You are hungry to learn our POS integration surface quickly, document what you learn, and operate independently at senior depth on ambiguous, multi-system failures.
- You have strong analytical and problem-solving ability, excellent organisational skills, verbal and written communication, and experience authoring training documentation—with security discipline on credentials and
- #J-18808-Ljbffr
Technical Support Engineer employer: Casa Pisano
At DoorDash, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a POS Integrations Engineer, you'll have the opportunity to work alongside talented professionals in a dynamic environment, with ample opportunities for personal and professional growth. Our commitment to employee development, coupled with our focus on meaningful contributions to the restaurant industry, makes DoorDash a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Casa Pisano or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Casa Pisano.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Casa Pisano.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Casa Pisano that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Casa Pisano.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Casa Pisano and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Casa Pisano
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Casa Pisano uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
