At a Glance
- Tasks: Manage and grow a portfolio of hospitality customers, driving measurable business outcomes.
- Company: Join DoorDash's innovative Customer Success team in the fast-paced hospitality sector.
- Benefits: Enjoy comprehensive benefits, a supportive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping restaurants maximise revenue and enhance guest experiences.
- Qualifications: 3+ years in Customer Success or related roles, with strong data-driven decision-making skills.
The predicted salary is between 50000 - 65000 £ per year.
The Customer Success team sits within DoorDash’s In-Store business and serves as a strategic partner to hospitality operators across the UK. We help restaurants maximize revenue, improve operational efficiency, and deliver exceptional guest experiences through data-driven recommendations, proactive partnership, and deep product expertise.
We are a fast-paced, highly collaborative team that values strategic thinking, accountability, curiosity, and customer impact. The strongest team members are not just relationship-builders - they are trusted advisors who can influence customer behaviour, drive adoption, and proactively identify growth opportunities.
We’re looking for a strategic and commercially minded Senior Customer Success Manager to manage and grow a portfolio of SMB and mid-market hospitality customers. Success in this position requires someone who can proactively identify customer risks and opportunities, influence stakeholder behaviour, and drive measurable business outcomes at scale. You will act as a consultative partner to restaurant operators, helping them maximise ROI from SevenRooms while balancing retention, adoption, transaction growth, and expansion opportunities.
You’re Excited About This Opportunity Because You Will…
- Own and grow a portfolio of hospitality customers across retention, adoption, optimisation, and expansion opportunities.
- Build strategic success plans aligned to customer business goals and drive measurable business outcomes.
- Analyze customer health, adoption, transaction trends, engagement, and ROI data to proactively identify risks and growth opportunities.
- Become a product expert on SevenRooms, guiding customers through operational workflows, integrations, feature adoption, and optimization strategies.
- Lead impactful business reviews and customer conversations that influence stakeholder behaviour and drive action.
- Partner cross-functionally with Account Management, Product, Support, and Marketing teams to deliver thoughtful, customer-centric solutions.
- Balance strategic account planning with high-volume portfolio management in a fast-paced environment.
- Work alongside collaborative, high-performing teammates while helping hospitality operators transform guest experiences through innovative technology.
We’re Excited About You Because…
- You have 3+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing SaaS roles.
- You have experience managing a portfolio of SMB, Mid-Market, or Strategic accounts.
- You can demonstrate measurable customer impact across retention, adoption, and expansion.
- You are proactive and strategic in prioritising competing customer needs.
- You are comfortable influencing customers, creating urgency, and driving accountability through consultative conversations.
- You have strong executive communication and stakeholder management skills.
- You are commercially minded and able to identify growth opportunities through customer discovery and data.
- You can simplify complex operational and product workflows into clear, actionable recommendations.
- You are highly data-driven and comfortable using tools such as Salesforce, Gainsight, Gong, Tableau, Looker, Vitally, ChurnZero, or similar.
- You can connect product adoption and customer behaviour to measurable business outcomes and ROI.
- You thrive in fast-paced, high-growth environments with ambiguity and changing priorities.
- You are collaborative, coachable, and naturally curious.
What Success Looks Like
- Successful CSMs at SevenRooms operate proactively and anticipate customer risks and opportunities before they surface.
- Influence customers to take action and adopt best practices that drive measurable business outcomes.
- Prioritize effectively across a large and diverse portfolio of accounts.
- Build trusted relationships while balancing empathy with accountability.
- Use data and operational insights to drive strategic recommendations.
- Create urgency around growth opportunities and operational improvements.
- Act as strategic partners to hospitality operators.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were used to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
Senior Customer Success Manager employer: Casa Pisano
At DoorDash, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a POS Integrations Engineer, you'll have the opportunity to work alongside talented professionals in a dynamic environment, with ample opportunities for personal and professional growth. Our commitment to employee development, coupled with our focus on meaningful contributions to the restaurant industry, makes DoorDash a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Casa Pisano. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Casa Pisano before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Casa Pisano:Your cover letter is your chance to shine! Tell us why you want to work at Casa Pisano specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Casa Pisano!
How to prepare for a job interview at Casa Pisano
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
