At a Glance
- Tasks: Lead client onboarding and manage multiple implementation projects for the SevenRooms platform.
- Company: Join a dynamic team at SevenRooms, part of DoorDash, focused on customer success.
- Benefits: Enjoy comprehensive benefits, a collaborative culture, and opportunities for personal growth.
- Other info: Thriving startup environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in the hospitality industry while working with innovative technology.
- Qualifications: 2+ years in customer-facing roles, fluent in Italian, and strong project management skills.
The predicted salary is between 45000 - 50000 £ per year.
About The Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About The Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re Excited About This Opportunity Because You Will…
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re Excited About You Because…
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
- You’re a clear and confident communicator, both in writing and in person.
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
- You’re experienced in managing projects and keeping things on track.
- You thrive in fast-paced, startup environments and love working collaboratively with others.
- Speak fluent Italian language.
Implementation Partner with Italian employer: Casa Pisano
At DoorDash, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a POS Integrations Engineer, you'll have the opportunity to work alongside talented professionals in a dynamic environment, with ample opportunities for personal and professional growth. Our commitment to employee development, coupled with our focus on meaningful contributions to the restaurant industry, makes DoorDash a rewarding place to advance your career.
