At a Glance
- Tasks: Manage guest enquiries and maximise revenue while delivering exceptional service.
- Company: Casa Hotel, the top-rated 4-star hotel in Chesterfield, Derbyshire.
- Benefits: 33 holidays, 50% off food, discounted stays, free meals, and excellent training.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Join a passionate team in a vibrant hospitality environment with growth opportunities.
- Qualifications: Organised, team player with good Microsoft Office and Opera Cloud knowledge.
The predicted salary is between 24000 - 30000 £ per year.
Casa Hotel is the highest AA rated 4-star hotel in Chesterfield, Derbyshire.
An independently owned hotel which boasts a unique steakhouse restaurant, 100 bedrooms, 12 meeting rooms accommodating up to 280 guests and our beautiful Spanish themed Barca bar.
Our sister hotel is the award winning 4-star PEAK EDGE HOTEL, a luxury boutique hotel nestled on the edge of Derbyshire’s Peak District National Park located 10 minutes’ drive from Chesterfield Town Centre.
An opportunity has arisen for a
Maternity Cover - Reservations and Revenue Coordinator to join our hospitality teams in a maternity cover position.
We are looking for a candidate with a positive, bubbly personality to share our passion for the hospitality industry and delivering service excellence!
The ideal candidate will be
- Able to work as part of a close team.
- Organised
- Used to reporting
- Good knowledge of Microsoft office
- Good Knowledge of Opera Cloud
- Good telephone manner
What we offer you!
- 33 Holidays per annum
- 50% off food and 20% drink at our venues and discounted hotel stays
- Free, onsite parking
- Excellent training and development opportunities
- Opportunity to work at our sister hotel, Peak Edge
- Complimentary staff meals provided
The role
- Manage guest telephone and email enquiries and communicate with guests in a professional, courteous, and friendly manner to deliver consistent seamless service
- Maximising revenue and meeting sales targets in line with company objectives
- Complete various audits to ensure all guest details and requests are correct and actioned
- Support the Groups & Events team with inputting rooming lists
- Always display excellent product knowledge and take every opportunity to up-sell in an efficient & professional manner
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company policy
- Daily rate changes as requested by the sales and marketing manager
- Housekeeping of Travelclick and Opera back of house including market codes, inventory, rate codes and profiles
- Audit commission claims for payment
- Account management for selected corporate accounts
- Competitor research and analysis of services and rates
- Other queries on an adhoc basis including sending lost property, general hotel enquiries etc
Revenue & Systems Support
- Assist in monitoring daily pick‑up, occupancy levels, pace, and market trends.
- Support the Revenue Manager in implementing pricing strategies and revenue‑maximising initiatives.
- Ensure rate parity across all online channels, identifying and reporting discrepancies.
- Update availability, restrictions, and promotions across the PMS, RMS, CRS, and OTA extranets.
- Prepare daily, weekly, and monthly revenue and reservations reports.
Casa Hotels Ltd proudly manages its Talent Acquisition and onboarding processes in house. Please no Recruitment Agency enquiries.
Casa Hotels Ltd. celebrates diversity and is an equal opportunity employer, welcoming applications from all backgrounds.
Please advise us if you require any adjustments during the interview process.
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Reservations Cooordinator in Chesterfield employer: Casa Hotel
Casa Hotel is an exceptional employer, offering a vibrant work culture where team spirit and service excellence are at the forefront. With generous benefits including 33 holidays, substantial discounts on food and accommodation, and excellent training opportunities, employees can thrive in their roles while enjoying the beautiful surroundings of Chesterfield and the Peak District. Join us to be part of a passionate team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Cooordinator in Chesterfield
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Reservations Cooordinator in Chesterfield
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Casa Hotel
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Casa Hotel. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
