At a Glance
- Tasks: Welcome guests and manage reservations in a vibrant restaurant environment.
- Company: Join the award-winning MJMK Restaurants family with a focus on exceptional guest experiences.
- Benefits: Enjoy 50% off meals, career growth opportunities, and mental health support.
- Other info: Endless career progression opportunities as we continue to expand.
- Why this job: Be part of a dynamic team creating unforgettable dining experiences in a thriving restaurant.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 22000 - 26000 € per year.
Candidate Requirements
- Warm, welcoming, and confident personality with a passion for delivering outstanding guest service
- Strong organisational skills with the ability to manage reservations, walk-ins, and guest flow efficiently
- Excellent verbal communication and interpersonal skills, maintaining a friendly and professional tone at all times
- Able to handle guest inquiries, special requests, and feedback with grace and discretion
- Calm under pressure, especially during busy service periods or when managing wait times
- Strong understanding of hospitality standards and commitment to best-in-class guest experiences
- Willing to learn and confidently speak about the menu, ingredients, and the story behind our dishes
- Comfortable liaising between guests, the kitchen, and the dining room team to ensure seamless coordination
- Detail-oriented and proactive in maintaining cleanliness and hygiene in public areas (toilets, entrance, outside areas)
- Experience managing bookings across phone, online systems, and in person
- Confident in handling large groups and VIPs with personalised attention and care
- Responsible for completing opening and closing duties, including daily checklists
- Enthusiastic about team culture and actively contributes to team briefings and service improvements
- Experience in a Receptionist or front-of-house role within a quality-driven restaurant
- Familiarity with guest preference tracking or experience with guest database systems is a plus
What We Offer Our Receptionist
- 50% discount across all MJMK restaurants
- £500 referral bonus for recommending a friend
- Opportunity to develop your career growth with MJMK Restaurants
- Mental health & well-being support with Hospitality Action who can offer free advice and counselling if you’re struggling at work or at home
- Enhanced maternity and paternity pay after your first year with us
- Extra day’s holiday every year you’re with us, up to 33 days
- Enhanced pension plan after 5 years with us
About Casa
Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s Portuguese heritage and fond memories of his upbringing in Southern Portugal. Offering a menu of fresh, wood charcoal-grilled dishes in a warm atmosphere, it quickly became a local favourite. Building on this success, we were fortunate to be able to expand Casa to the neighbourhoods of Mayfair (2022) and Victoria (2023). We’re looking for a Receptionist to join our team at Casa London Bridge, our flagship restaurant, where you will play a key role in delivering unforgettable guest experiences and help us continue to grow. The site welcomes around 3000 guests each week, we’re a thriving 200+ cover space spread across two floors, including a charming private dining room. Since opening in 2018, we’ve earned rave reviews from critics like Jay Rayner and Marina O’Loughlin, and we’re just getting started. We are passionate about creating memorable experiences for our guests and nurturing a positive, energetic work environment for our team. After winning Disruptor Brand at the 2023 Peach 20-20 Hero & Icon Awards and Emerging Concept at the MCA Hospitality Awards 2023, there’s never been a better time to join us. With our expansion continuing in 2025, career progression opportunities are endless.
About MJMK Restaurants
MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, named No. 17 on the World’s 50 Best Restaurants list. In 2022, we launched Lisboeta, a premium restaurant in Fitzrovia with renowned Portuguese chef patron Nuno Mendes. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair – our second collaboration with Santiago Lastra – and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.
Receptionist employer: Casa Do Frango
MJMK Restaurants is an exceptional employer, offering a vibrant work culture that prioritises team spirit and personal growth. As a Receptionist at Casa London Bridge, you will enjoy generous benefits such as a 50% discount across all restaurants, enhanced maternity and paternity pay, and mental health support, all while being part of a dynamic team dedicated to delivering outstanding guest experiences in a thriving environment. With ongoing expansion and numerous career progression opportunities, joining us means becoming part of a passionate community committed to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Casa and soak in the atmosphere. This will help you understand the guest experience and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests. Role-play with a friend to nail that warm, welcoming tone and keep it professional.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed busy situations in the past. Think about examples where you’ve juggled reservations or handled large groups with ease.
✨Tip Number 4
Don’t forget to highlight your team spirit! Share experiences where you contributed to team culture or service improvements. We love candidates who are enthusiastic about working together to create memorable guest experiences.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the warm and welcoming side of you that matches our vibe at Casa. Don’t be afraid to show your passion for guest service!
Show Off Your Skills:Make sure to highlight your organisational skills and any experience you have in managing reservations or guest flow. We love detail-oriented folks who can keep things running smoothly, especially during busy times!
Communicate Clearly:Since excellent verbal communication is key for this role, ensure your application is clear and professional. Use friendly language and maintain a positive tone throughout – it’s all about making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Casa!
How to prepare for a job interview at Casa Do Frango
✨Show Your Warmth
As a Receptionist, your personality is key! Make sure to convey your warm and welcoming nature right from the start. Practice a friendly greeting and maintain eye contact to show confidence and approachability.
✨Know the Menu Inside Out
Familiarise yourself with the menu, ingredients, and the story behind the dishes. This will not only impress your interviewers but also demonstrate your passion for delivering outstanding guest service.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage reservations and guest flow efficiently. You might even want to share specific examples from your past experiences that highlight your organisational prowess, especially during busy periods.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but showing that you can remain calm under pressure is crucial for a Receptionist role. Practice answering questions in a composed manner, and consider role-playing scenarios where you handle guest inquiries or special requests gracefully.
