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- Tasks: Lead customer operations and ensure top-notch service for a luxury homewares brand.
- Company: Contemporary homewares brand based in Greater London with a passionate team.
- Benefits: Salary of £30,000 p.a, hybrid working flexibility, and a dynamic work environment.
- Why this job: Shape the future of a luxury brand while enhancing customer experiences.
- Qualifications: 2+ years in customer operations and familiarity with Shopify and Mintsoft.
The predicted salary is between 24000 - 36000 £ per year.
A contemporary homewares brand in Greater London seeks a Customer Operations & Office Manager. This hands-on role involves being the first point of contact for customers, managing order fulfillment, and ensuring high-quality customer service.
Ideal candidates have 2+ years experience in customer operations, are adept with tools like Shopify and Mintsoft, and thrive in dynamic environments. Join a passionate team committed to shaping the future of a promising brand.
Offering a salary of £30,000 p.a and flexibility with hybrid working.
Hybrid Customer Ops Lead — Shape a Luxury Brand in London employer: Casa by Josephine Jenno
Contact Detail:
Casa by Josephine Jenno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Ops Lead — Shape a Luxury Brand in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about shaping their luxury brand!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face in the role. This will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Hybrid Customer Ops Lead — Shape a Luxury Brand in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see that you’re not just looking for a job, but that you genuinely care about shaping the future of our luxury homewares brand.
Highlight Relevant Experience: Make sure to showcase your 2+ years of experience in customer operations. We’re keen to see how your skills with tools like Shopify and Mintsoft can contribute to our team, so don’t hold back on those details!
Be Personable: Since this role involves being the first point of contact for customers, we want to get a sense of your personality. Use a friendly tone in your application to reflect how you’d interact with our customers and fit into our passionate team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic environment.
How to prepare for a job interview at Casa by Josephine Jenno
✨Know the Brand Inside Out
Before your interview, take some time to research the contemporary homewares brand. Understand their products, values, and what sets them apart in the market. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Customer Ops Experience
With 2+ years in customer operations, be ready to share specific examples of how you've handled order fulfillment and customer service challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your experience aligns with the role's requirements.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Shopify and Mintsoft, brush up on your skills with these platforms. If you have experience with similar tools, be prepared to discuss how you adapted to new systems in the past. This shows your technical proficiency and willingness to learn.
✨Emphasise Your Adaptability
The job requires thriving in dynamic environments, so be ready to discuss times when you've successfully navigated change or uncertainty. Highlight your flexibility and problem-solving skills, as these are crucial for a hands-on role in a fast-paced setting.
