At a Glance
- Tasks: Support our sales team by managing operations and building strong relationships with customers and suppliers.
- Company: Join a rapidly growing online car-changing destination with a vibrant culture.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and wellness support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of an innovative team driving change in the automotive industry.
- Qualifications: Experience in vehicle leasing, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we’re a long way from done!
YOUR MISSION Join the Carwow Leasey division in Winnersh as a Fulfilment Administrator and play a pivotal role in our growth. You will empower our sales team by keeping daily operations running smoothly, tackling key administrative tasks, and championing process efficiencies. Beyond the data, you’ll be a key point of contact - cultivating strong, collaborative relationships with our customers, suppliers, and strategic leasing funders to drive Leasey’s continued success.
KEY RESPONSIBILITIES The Fulfilment Assistant role is very much a 'hands-on’ role, where we are looking for someone to work closely with the Fulfilment Manager, and to be proactive in developing and supporting the growth of the department, establishing efficient processes in line with the growth of the business unit.
- Owning the operational lifecycle by managing day-to-day dealer relationships, processing orders, and providing proactive updates to our customers.
- Taking the lead on administrative duties, including the independent handling of finance documents, delivery bookings, and submitting delivery packs for payout.
- Establishing strong professional credibility with our external stakeholders, specifically within our network of Dealers and Funders.
- Supporting the health of the team by offering helpful feedback to peers and assisting with the coordination of our collective workload.
- Maintaining an open-minded and proactive approach to change, while adapting to new process improvements to ensure there is no friction or bottlenecks.
KEY REQUIREMENTS
- Experience of working in a similar role within the vehicle leasing industry
- An ability to work under pressure and meet team targets
- Self-driven, focused, results and quality oriented
- Strong negotiation skills
- Work as part of a team or on your own initiative
- Good organisational & administration skills and able to prioritise workload based on business critical needs
- Reliable, resourceful, and approachable
- Excellent verbal and written communication skills / Telephone manner
- Excellent attention to detail and accuracy
- Strong emotional intelligence and people skills
- Entrepreneurial spirit with appetite for rapid growth organisation
- Knowledge of vehicle leasing and motor industry
- Solutions focused and proven ability to pro-actively determine a positive outcome
- Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.
INTERVIEW PROCESS
- Step 1: Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow
- Step 2: 45 mins video-call with the Hiring Manager
- Step 3: 45 mins video-call with the 2 members of our Carwow Leasey team
- Step 4: Values Interview
WHAT’S IN IT FOR YOU
- Hybrid working - minimum 3 days per week in Winnersh
- Competitive base salary
- Matched pension contributions for a peaceful retirement
- Share options - when we thrive, so do you!
- Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
- Life Assurance for (even more) peace of mind
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- Bubble childcare support and discounted nanny fees for little ones
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch & learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Fulfilment Assistant in Winnersh employer: Carwow
At Carwow, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Winnersh that fosters collaboration and innovation. Our commitment to employee growth is evident through our generous learning and development budget, alongside a range of benefits including hybrid working, enhanced holiday packages, and comprehensive health support. Join us to be part of a rapidly growing team where your contributions directly impact our success and where diversity and inclusion are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Assistant in Winnersh
✨Tip Number 1
Get to know the company inside out! Research Carwow and its Leasey division. Understand their mission, values, and recent achievements. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for those video calls by rehearsing common interview questions and your responses. Focus on showcasing your experience in the vehicle leasing industry and how it aligns with the role of Fulfilment Assistant.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email to your interviewers can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fulfilment Assistant in Winnersh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fulfilment Assistant role. Highlight your experience in the vehicle leasing industry and how it aligns with our mission at Carwow. We want to see how you can contribute to our growth!
Show Off Your Skills:Don’t hold back on showcasing your organisational and administrative skills. Mention specific examples of how you've managed workloads or improved processes in previous roles. We love a proactive approach!
Be Personable:Since you'll be dealing with customers and suppliers, let your personality shine through! Use clear and friendly language in your application to demonstrate your excellent communication skills. We value strong relationships here at Carwow.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carwow
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the vehicle leasing industry. Familiarise yourself with key terms and processes, as well as the latest trends in the automotive market. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Organisational Skills
As a Fulfilment Assistant, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed your workload or improved processes. Highlighting your organisational skills will demonstrate that you're ready to tackle the hands-on nature of the role.
✨Be Proactive in Your Approach
During the interview, express your willingness to take initiative. Discuss how you've previously identified areas for improvement and implemented changes. This aligns perfectly with the company's focus on process efficiencies and will show that you're a self-driven candidate.
✨Build Rapport with Interviewers
Since you'll be working closely with various stakeholders, it's essential to showcase your people skills. Engage with your interviewers, ask questions, and listen actively. Building a connection can leave a lasting impression and demonstrate your strong emotional intelligence.
