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- Tasks: Lead Salesforce initiatives to enhance our Sales and Operations teams' efficiency.
- Company: Join Carwow, a rapidly growing tech company transforming the car-buying experience.
- Benefits: Enjoy competitive pay, generous holiday, and a supportive work environment.
- Why this job: Make a real impact by shaping our internal platform and driving innovation.
- Qualifications: 5+ years of Salesforce admin experience and strong problem-solving skills required.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 48000 - 84000 £ per year.
Join to apply for the Senior Salesforce Administrator role at Carwow.
OUR MISSION
To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we’ve turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.
BUSINESS INNOVATION @ CARWOW
Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won’t just maintain a system - you’ll contribute to the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow.
We’re looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You’ll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale.
If you’re a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity.
YOUR MISSION
We’re looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you’ll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role ideal for someone who’s confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders.
KEY RESPONSIBILITIES
- Drive the intake, analysis, and execution of Salesforce change requests — translating business needs into scalable, maintainable solutions.
- Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication.
- Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy.
- Own the configuration of Sales Cloud and/or Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models.
- Actively manage technical debt and ensure long-term platform scalability.
- Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows.
- Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability.
- Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams.
- Create and maintain reports, dashboards, and list views to support business reporting needs.
- Support UAT, bug resolution, and user onboarding for all new platform capabilities.
- Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications.
KEY REQUIREMENTS
- 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools.
- Ability to balance technical debt, speed, and clean design in a fast-paced environment.
- Experience in cross-functional teams and working with stakeholders across sales, operations, and support.
- Experience working in agile environments using tools like Asana.
- Proactive, pragmatic, and focused on outcomes, not just shipping code.
- Good understanding of process automation tools (e.g., Flows, Validation Rules) and the ability to create robust and scalable solutions.
- Ability to create reports, dashboards, and list views for various use cases and business stakeholders.
- Salesforce Administrator Certification or equivalent hands-on credibility.
BONUS POINTS
- Work closely with AI/automation and Ops teams to streamline high-volume or high-touch workflows.
- Experience in development including Apex and Lightning Web Components (LWC).
- Experience supporting Salesforce integrations with other business systems.
- Additional certifications such as Advanced Administrator and Platform App Builder.
INTERVIEW PROCESS
- Introductory call with our Talent team
- Technical Interview with the Hiring Manager
- Case study Interview
- Values Interview
WHAT'S IN IT FOR YOU
- Competitive comp package
- 28 days' holiday plus bank holidays, increasing with length of service, plus extras for house moves, weddings and more
- Employee-friendly share options
- Pension scheme via Royal London - up to 5% company contribution
- Vitality private healthcare insurance
- Life Assurance - 4x annual salary
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
- Bubble childcare support and discounted nanny fees
- Work from abroad for a month' annual scheme
- Generous learning and development budget
- £500 home office budget
We are committed to diversity and inclusion. We welcome applicants from diverse identities, backgrounds and experiences and make recruiting decisions based on experience, skills and potential.
Senior Salesforce Administrator in London employer: Carwow
Contact Detail:
Carwow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with Salesforce communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Carwow's mission and values, and think about how your experience aligns with their goals. Practise common interview questions and be ready to showcase your Salesforce expertise.
✨Tip Number 3
Show off your skills! Create a portfolio of your Salesforce projects or any relevant work you've done. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Carwow. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Salesforce Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Salesforce Administrator role. Highlight your relevant experience with Salesforce, especially any hands-on work with Flows and automation tools. We want to see how your skills align with our mission!
Showcase Your Impact: When detailing your past roles, focus on the impact you've made rather than just listing tasks. Use metrics where possible to demonstrate how you've driven adoption or improved processes. We love seeing results that speak for themselves!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s proactive and pragmatic, so don’t be afraid to share your unique approach to problem-solving and how you’ve tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Carwow!
How to prepare for a job interview at Carwow
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Flows and declarative tools. Be ready to discuss specific examples of how you've used these in past roles, as this will show your hands-on experience and understanding of the platform.
✨Prepare for Technical Questions
Expect to face technical questions during your interview, particularly around configuration and integration. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles. Think of specific instances where you've resolved complex platform issues or improved processes, as this will demonstrate your proactive approach and ability to drive change.
✨Understand the Company’s Mission
Familiarise yourself with Carwow's mission and recent developments, like their acquisition of Autovia. Showing that you understand their goals and how Salesforce can support them will highlight your genuine interest in the role and the company.