Senior Director Service Design in London

Senior Director Service Design in London

London Full-Time On-site
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OUR MISSIONTo become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly 3bn worth of cars bought on site, while 1.8bn of cars were listed for sale through our Sell My Car service.In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.THE ROLEWe’re looking for a Director of Product Design to lead our design team and help us build the next version of Carwow.We help people work out what car is right for them, buy their next car and sell their current one. At the same time, we help dealers find customers, source the right stock and sell more cars.Our ambition is to build a car-changing platform that becomes the natural place to go when you’re thinking about changing your car and an increasingly important part of how dealers run their businesses.That’s the challenge we want this person to help us solve.Design for both sides of our marketplace: You’ll help us connect discovery, buying and selling across web and app, while doing the same for the dealer experience.Raise the bar for design: Help us make simpler, more useful and better-designed products. Set a high standard, but stay close enough to the work to help teams reach it.Build a great design team: This isn’t a role for someone who wants to manage design from a distance. Use data and experimentation: WHAT WE'RE LOOKING FORWe’re looking for someone who has led Product Design in a strong digital product business and still loves the work itself.Automotive experience isn’t important. We’d much rather find someone who brings a fresh perspective and has helped build products people genuinely love using.The quality and consistency of our design should be noticeably higher, with a stronger design team doing some of the best work of their careers.Most importantly, we should be closer to building a Carwow that customers want to come back to whenever they change their car, and that dealers wouldn’t want to run their business without.Genuine scale and impact: your work is used by millions of car buyers and sellersAn AI-forward culture where new tools and workflows are embraced, not resisted — with access to the best tooling availableA senior, supportive design team that takes craft seriouslyHybrid working, competitive salary and equity, private healthcare, enhanced parental leave, and a car-buying perk you'd expect from usWHAT’S IN IT FOR YOUHybrid workingCompetitive salary to fund that dream holiday to BaliMatched pension contributions for a peaceful retirementShare options - when we thrive, so do you!Vitality Private Healthcare, for peace of mind, plus eyecare vouchersLife Assurance for (even more) peace of mindMonthly coaching sessions with Spill - our mental wellbeing partnerEnhanced holiday package, plus Bank Holidays28 days annual leave1 day for your wedding1 day off when you move house - because moving is hard enough without work!For your third year anniversary, get 30 days of annual leave per yearFor your tenth year anniversary, get 35 days of annual leave per yearOption to buy 3 extra days of holiday per yearWork from abroad for a monthInclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policiesBubble childcare support and discounted nanny fees for little onesThe latest tech (Macbook or Surface) to power your gif-sending talentsUp to 500/550 home office allowance for that massage chair you’ve been talking aboutGenerous learning and development budget to help you master your craftRegular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us forRefer a friend, get paid. Repeat for infinite moneyDiversity and inclusion is an integral part of our culture.

Senior Director Service Design in London employer: carwow

At Carwow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our Winnersh office provides a supportive environment with hybrid working options, competitive salaries, and generous benefits including enhanced holiday packages and a strong focus on employee wellbeing. With ample opportunities for professional growth and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally.

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Contact Details:

carwow Recruitment Team