At a Glance
- Tasks: Cultivate strong relationships with partners and drive revenue growth through strategic insights.
- Company: Join a leading online car-changing destination in Europe with a dynamic culture.
- Benefits: Hybrid working, competitive salary, generous holiday allowance, and private healthcare.
- Other info: Diversity and inclusion are key; we welcome all backgrounds to apply.
- Why this job: Make an impact in the automotive industry while helping partners succeed.
- Qualifications: 4+ years in Account Management with excellent communication and negotiation skills.
The predicted salary is between 70000 - 90000 £ per year.
OUR MISSION
To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we’re a long way from done!
YOUR MISSION
As a Partner Success Director, you'll be responsible for cultivating and nurturing strong, long-lasting relationships with our Franchise, Mid-Market, and SME partners. You'll work closely with senior stakeholders at some of the largest Dealership Groups in the UK to ensure they get maximum value from the Carwow partnership and achieve their business objectives. Your goal will be to develop and drive a long-term strategy that ensures Carwow is embedded in their business and enables you to drive revenue growth.
- Partner Relationship Management
- Unblock, build and foster strong, strategic relationships with key decision-makers at partner organisations, focusing on stakeholders at the senior level.
- Embed yourself within partner organisations to understand the drivers and internal dynamics that drive decision-making.
- Proactively identify partner needs, goals and pain points, and develop solutions to address them.
- Develop a thorough understanding of how industry trends and macroeconomic factors will impact partner businesses and their approach to third parties.
- Serve as a trusted advisor, providing guidance and support on product usage, best practices, and industry trends.
- Partner Success & Adoption
- Provide compelling data insights to help drive engagement at senior level.
- Conduct business reviews to assess partner satisfaction and identify opportunities for improvement and revenue growth.
- Drive product adoption and usage within partner organisations.
- Revenue Growth & Expansion
- Identify opportunities for upselling and cross-selling within existing accounts.
- Unlock opportunities to increase penetration within partner groups.
- Collaborate with sales teams to generate new business opportunities.
- Negotiate contracts and renewals to optimise revenue and customer satisfaction.
- Data-Driven Insights
- Mitigate partner churn through early risk identification. Monitor partner health metrics and proactively address any issues that may arise.
- Leverage data analysis to identify trends, opportunities, and potential risks.
- Use data to inform strategic decisions and measure the impact of partner initiatives.
- Develop and implement data-driven strategies to improve partner engagement and retention.
WHAT YOU'LL NEED
4+ years in Account Management. Excellent communication and presentation skills, with the ability to articulate complex products to diverse audiences. Strong negotiation and problem-solving skills. Ability to build and maintain strong relationships at all levels of an organisation including C-Suite. Experience with CRM tools (e.g., Salesforce) and data analytics tools. A passion for technology and a desire to help partners succeed.
BONUS POINTS
Knowledge of the UK Automotive Retail Industry. Experience working in a Marketplace business. Experience working in a high growth scale-up.
WHAT’S IN IT FOR YOU
Hybrid working. Competitive salary to fund that dream holiday to Bali. Matched pension contributions for a peaceful retirement. Share options - when we thrive, so do you! Vitality Private Healthcare, for peace of mind, plus eyecare vouchers. Life Assurance for (even more) peace of mind. Monthly coaching sessions with Spill - our mental wellbeing partner. Enhanced holiday package, plus Bank Holidays. 28 days annual leave. 1 day for your wedding. 1 day off when you move house - because moving is hard enough without work! For your third year anniversary, get 30 days of annual leave per year. For your tenth year anniversary, get 35 days of annual leave per year. Option to buy 3 extra days of holiday per year. Work from abroad for a month. Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies. Bubble childcare support and discounted nanny fees for little ones. The latest tech (Macbook or Surface) to power your gif-sending talents. Up to £500/€550 home office allowance for that massage chair you’ve been talking about. Generous learning and development budget to help you master your craft. Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for. Refer a friend, get paid. Repeat for infinite money.
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Partner Success Director in London employer: Carwow
At Carwow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and collaboration. As a Partner Success Director, you'll enjoy hybrid working, competitive salaries, and a wealth of benefits including generous annual leave, private healthcare, and a strong focus on employee development. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to thrive in their role, making Carwow not just a workplace, but a community where you can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for technology and the automotive world! When you get the chance to chat with potential employers or partners, share your insights on industry trends and how you can help them succeed. This will set you apart as someone who truly understands their needs.
✨Tip Number 3
Prepare for those interviews by knowing your stuff! Research the company, understand their partners, and think about how you can add value. Bring data-driven insights to the table to demonstrate your analytical skills and show them you mean business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Partner Success Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Success Director role. Highlight your experience in account management and relationship building, and show us how you can help our partners thrive!
Showcase Your Skills:We want to see your excellent communication and negotiation skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed relationships and driven revenue growth.
Be Data-Driven:Since data analysis is key in this role, share any relevant experience you have with CRM tools or data analytics. Show us how you've used data to inform decisions and improve partner engagement in your previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Carwow
✨Know Your Partners
Before the interview, dive deep into understanding the key partners and stakeholders you'll be working with. Research their business models, challenges, and recent news. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their success.
✨Showcase Your Data Skills
As a Partner Success Director, data-driven insights are crucial. Be prepared to discuss how you've used data analytics in previous roles to drive partner engagement and revenue growth. Bring examples of metrics you've monitored and how they influenced your strategies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of specific instances where you've successfully navigated challenges with partners or stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Industry Knowledge
Familiarise yourself with current trends in the UK automotive retail industry. Be ready to discuss how macroeconomic factors might impact partner businesses. Showing that you understand the landscape will position you as a trusted advisor who can provide valuable insights.
