Head of Marketplace & Operations

The Head of Marketplace and Operations is the strategic bridge between our high‑level business goals and our daily business performance. This role is pivotal to the success of our New & Used car business, which hinges on our ability to generate high‑quality traffic and match it with the right vehicle supply. In this role, you will own performance, processes, and planning end‑to‑end, connecting marketing, commercial, and analytics activities to deliver a high‑performing, healthy ecosystem. You will provide the UK Director and senior leadership with the counsel needed to make critical decisions.

WHAT YOU'LL DO

• Drive Marketplace Health: Rapidly diagnose trends, provide clear insights and recommendations, and drive actions to ensure we achieve our business health and P&L objectives.
• Bridge Strategy & Execution: Deep dive into trends across all product lines (New and Used marketplaces), translating complex data into clear insights and recommendations for the leadership team.
• Drive P&L Health: Work closely with commercial, marketing, finance, and analytics to manage spend and ROI in line with the budget.
• Lead planning cycles: lead the bottom‑up planning cycle – covering budgets, QBRs and ongoing monthly forecasts.
• Lead Business Performance Meetings & Comms: Own weekly trading meetings and business performance comms across the wider business.
• Optimise Commercial Processes and Reporting: Work with Commercial leadership to continually improve our dashboards, reporting & processes.
• Team Management: hire, manage and develop a small team who will support the delivery of these objectives.

KEY REQUIREMENTS

• First‑hand experience in a data or business analyst role, ideally in a marketplace, e‑commerce or digital business environment.
• Experience in strategic consulting is a plus.
• A strong commercial mindset and the ability to translate data into actionable business recommendations.
• Very strong communication skills, both verbal and written.
• Demonstrated ability to lead cross‑functional, strategic actions, initiatives and projects.
• Passion for data analysis and natural aptitude for problem‑solving, with the ability to mould this output into a clear storyline.
• Willingness to quickly learn, adapt and apply new skills.
• A creative, entrepreneurial mentality that enjoys experimentation and is willing to take risks.
• Bias for action – attitude to get things done quickly.
• Basic SQL and Excel skills.

WHAT’S IN IT FOR YOU

• Competitive comp package.
• 28 days’ holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!
• Car allowance.
• Employee‑friendly share options.
• Pension scheme via Royal London – up to 5% company contribution.
• Vitality private healthcare insurance.
• Life Assurance – 4× annual salary.
• Monthly coaching sessions with Spill – our mental wellbeing partner.
• Inclusive parental, partner and shared parental leave, including up to 20 weeks’ full pay maternity and shared parental leave, and 8 weeks’ full partner pay, as well as fertility treatment and pregnancy loss policies.
• Bubble childcare support and discounted nanny fees for little ones.
• ‘Work from abroad for a month’ annual scheme.
• Generous learning and development budget.
• £500/€550 home office budget.

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.